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Contact Us

Contact Us

To report faults with your phone or internet service, please contact your phone or internet provider who will arrange and manage the entire incident for you.

To report damage to Chorus property or equipment

This includes accidental damage, weather damage, vandalism and/or maintenance
Please email details of the damage and the location to online_faults@telecom.co.nz

To report graffiti on Chorus cabinets please call 0800 222 638

To report a cut cable

Please call Telecom Faults on 120

To arrange installation of new cabling to your home or the moving of existing cable or poles

Please contact your phone or internet provider.

For enquiries relating to subdivisions

Please contact:

The Subdivision Group
PO Box 1374
CHRISTCHURCH

Phone: 0800 SUB DVN (0800 782 386)
Fax:  03 339 3329
Email:  tsg@telecom.co.nz

For enquiries about broadband availability

Please call your preferred phone or internet provider.

For enquiries about future changes to the broadband network

ADSL2+
Visit the Telecom Wholesale website which provides up to date information.

Cabinetisation
Visit the Cabinet Notices part of the Chorus website which provides up to date information.

If you are unable to find answers from these links, please refer to your preferred phone or internet provider.

External Communications

For all media comment on Chorus please contact:

Robin Kelly
External Communications Manager
027 655 5139 or email robin.kelly@chorus.co.nz

Melanie Marshall
Head of Communications and Brand
027 452 6231 or email melanie.marshall@chorus.co.nz

Postal Enquiry

lease direct all postal enquiries to:

Chorus
PO Box 632
Wellington 6140
New Zealand 

For all general enquiries call free 0800 600 100

Before you contact us please take the time to read our Privacy Policy and Legal Disclaimer

If your query is not covered above, you can use the following form to send us an email outlining your enquiry.

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