Contact Us

Welcome to our Contact Us section. We have included links to useful information that may answer your queries.

Get in touch with us

Send us your contact details and some information about how we can assist and we will be in touch.

Send us a message

Residential Services

Got a problem with your phone or broadband?

If you have a fault with your phone or broadband you should call your telecommunications service provider.

Would you like us to move part of our network?

If you are planning a new driveway and a plinth or cabinet is in the way find out how to get it moved.

Can't find what you are looking for?

Email us or go to our contact details.

Planning some work on your property?

We can help you avoid damaging our network. Remember to dial before you dig - 0800 B4U Dig (0800 248 344)

Report damage to our network

If you have spotted a damaged cabinet, phone line or other network equipment give us a call on 0800 4 NETWORK (0800 463 896).

When will you get UFB or RBI at your address?

You can check yourself. Go to our Network Capability Map and enter your address. If it shows that your services can be upgraded, ring your telecommunications service provider.

 

Report graffiti on our cabinets

If you spot graffitti on one of our cabinets give as a call on 0800 222 638. Our cabinet art programme is also part of our anti-graffiti activities

Moving a large load along a road?

If you are moving a load over 4.25m high, you need a High Load Permit

Do you want to give us feedback on a service technicians visit?

Please let us know about your experience with our service technicians

 

Do you want to get UFB installed?

Check your address in our map and then give a service provider offering UFB-based services in your area a ring.

Builders and Developers

Planning a subdivision?

Talk to us about reticulation of telecommunications services. Call us on 0800 SUB DIV (0800 782 386) or email tsg@chorus.co.nz

 

Billing enquiries for damage to our network

Do you have questions around a bill we have sent you for damage to our network?

Do you need us to relocate our network?

If you are planning a new driveway and a plinth or cabinet is in the way give us a call on 0800 4 NETWORK (0800 463 896).

 

Make sure your clients get the most out of UFB

Wiring for fibre - get our recommendations on home wiring, including lead ins.

 

Report damage to our network

If you have spotted a damaged cabinet, phone line or other network equipment give us a call on 0800 4 NETWORK (0800 463 896).

Fibre Subdivisions

Are you developing a fibre subdivision and need to find a new service provider. Find out which service providers are offering UFB-based services in your area.

 

 

For any other enquiries...

General Enquiries

For Wellington & Auckland general contact information

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