Contact Us
To report faults with your phone or internet service, please contact your phone or internet provider who will arrange and manage the entire incident for you.
To report damage to Chorus property or equipment
This includes accidental damage, weather damage, vandalism and/or maintenance
Please email details of the damage and the location to online_faults@telecom.co.nz
To report graffiti on Chorus cabinets please call 0800 222 638
To report a cut cable
Please call Telecom Faults on 120
To arrange installation of new cabling to your home or the moving of existing cable or poles
Please contact your phone or internet provider.
For enquiries relating to subdivisions
Please contact:
The Subdivision Group
PO Box 1374
CHRISTCHURCH
Phone: 0800 SUB DVN (0800 782 386)
Fax: 03 339 3329
Email: tsg@telecom.co.nz
For enquiries about broadband availability
Please call your preferred phone or internet provider.
For enquiries about future changes to the broadband network
ADSL2+
Visit the Telecom Wholesale website which provides up to date information.
Cabinetisation
Visit the Cabinet Notices part of the Chorus website which provides up to date information.
If you are unable to find answers from these links, please refer to your preferred phone or internet provider.
External Communications
For all media comment on Chorus please contact:
Robin Kelly
External Communications Manager
027 655 5139 or email robin.kelly@chorus.co.nz
Melanie Marshall
Head of Communications and Brand
027 452 6231 or email melanie.marshall@chorus.co.nz
Postal Enquiry
lease direct all postal enquiries to:
Chorus
PO Box 632
Wellington 6140
New Zealand
For all general enquiries call free 0800 600 100
Before you contact us please take the time to read our Privacy Policy and Legal Disclaimer
If your query is not covered above, you can use the following form to send us an email outlining your enquiry.
