Customer Disputes
Customers should always refer complaints to the service provider (phone or Internet company) who provides them with the telecommunications service which is the subject of the complaint.
- If your complaint relates to a service you take from Telecom, you need to make your complaint directly with them
- If you have a complaint about a service from a different service provider, their contact details can be found here if they have signed up to the Customer Complaints Code.
More information about the Customer Complaints Code can be found at:
http://www.tdr.org.nz/
If you believe Chorus is in breach of the Operational Seperation Undertakings and you would like to make a complaint, please follow this process.