UFB in your neighbourhood

Bringing fibre to your street

To get the fibre from the local exchange to a fibre cabinet in your neighbourhood, we’ll generally use existing ducts already underground or install new ones.

Then, to get the fibre down to each street, we’ll lay fibre using existing duct or dig or drill down the street to install smaller ‘microducts’. It will be laid underground past homes and businesses and then the fibre cabling can be blown through the microduct to the premises

In some places we’ll use existing poles to connect the street to fibre, though our preference is to put the network underground wherever we can.

Our service company partners will be laying fibre on our behalf. While the work in an area will depend on factors like the current infrastructure and the local ground conditions, the typical stages are:

1. Preparation

First of all, you’ll see our technicians scoping and planning the work and marking where underground services are (the paint they use for this isn’t permanent). You'll also receive a letter outlining when work will begin.

2. Laying Fibre

While this is happening you’ll see a lot of vehicles and equipment, and people working in your street – we apologise if there are times when you’re inconvenienced and really appreciate your patience.  We’ll aim to keep this work phase as short as possible, to minimise disruption.

3. Tidy up

When we’ve finished in your street we’ll do an initial tidy-up to remove hazards, for example filling in trenches.  Any ground that’s been disturbed during our work will be reinstated to appropriate standards. 

We’ll be doing this final tidy-up once work is complete across a larger area, so you may not see our staff doing this until a little while after your street is completed.

Any ground that's been disturbed during our work will be reinstated to appropriate standards.

4. Finalising and testing

With the fibre in the street we’re nearly done – but not quite.  We’ll still need to complete our work in your local exchange, connect the new fibre into our wider network and test to ensure our service meets quality standards.  

5. Getting your home connected

We’ll make an announcement when we’re finished and ultra-fast broadband services are available in your area. We’re at the early stages of building a new fibre network and so fibre services are still in development. Your broadband service provider will be in touch once they’re ready to sign you up to their fibre offering and then arrange for us to get the fibre from the street to your place.

Getting connected - inside your house

When you order an ultra-fast broadband service from your service provider we’ll connect the fibre from your gate to your home or building.  We may use an existing street pole, an existing underground duct or a new duct we install. Where we’ve laid new microduct, the fibre will be blown through the microduct to the premises.

At your house, the fibre from the street is connected to an External Termination Point or ETP, which is a small box on the outside of the building. This connects to an Optical Network Termination or ONT inside your house, which is the starting point for your home phone and broadband services.   Service providers will be able to tell you more about their own ultra-fast broadband services and any associated equipment and costs.

If you live in an apartment building, rented accommodation, or on a private road or shared driveway, we will need consent from all relevant parties before we start work.

Watch our video

This video explains how we go about connecting your house to fibre.

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