Our Customers

We work with many different phone and internet providers to give access to our network and develop innovative new products and services.

Service Providers

Our team helps these service providers connect their customers to the world. You’ll see them out and about all the time. Our 2,000 field staff make about one million visits to New Zealand homes and businesses each year, maintaining and repairing existing phone and broadband lines – and installing new ones.

Working with providers to create innovative solutions

We offer a range of options so service providers can access our network in the way that works best for them and their customers. This includes a suite of regulated services developed with full industry and government consultation to make sure we offer all providers the same service, using the same systems, on the same terms.

These services include:

  • Access services - Providers can access our network assets to deliver their own voice, data and internet services to their customers.
  • Co-location services - Providers can place telecommunications equipment in a secure space within our telephone exchanges and cabinets to deliver services direct to their customers.
  • Field services - Our field services technicians can provide a comprehensive range of phone or internet services to end-customers on behalf of service providers.

We have also gone beyond regulation to create commercial services which provide great value and the opportunity to make the most of our network assets and national reach. This includes a model or framework designed to help service providers develop unique product offers quickly and cost effectively. It’s called the Chorus Co-Innovation Model and, as the name suggests, it’s about working together with our customers to develop and deliver great phone and internet solutions to their customers.

Central to this development model is the Chorus Co-Innovation Lab. The Lab is an open, live testing environment that gives providers the security to try out their innovations and work with our experts to discover the best way for products to perform in a real world network.