Billing
- Q. How will I get my bill?
- Q. Can I tell from the bill what transaction has resulted in the line entry?
Q. How will I get my bill?
A. As
per the STD General Terms and Operations Manual, Chorus will invoice you
electronically.
Monthly
the day after the "bill date" an eBill will be available on the Safecopy
site. Your authorised billing
representatives will be given a logon to the site and can download the bill
from there.
Also,
in accordance with the Operations Manual you will be sent a paper invoice which
will detail the GST component, it will also identify the "due date" for any
payments.
Q. Can I tell from the bill what transaction has resulted in the line entry?
A. Chorus is obliged under the STD to provide enough information for you to check the accuracy of the charges.
The Chorus eBill is in the standard Telecom eBill format, and as such the use of the Telecom SPOT codes to charge and identify costs is used. These SPOT codes are also used within your Price Book. Any additional information as to why Chorus may be applying a charge will also be included. Any specific irregular charges may also result in Chorus notifying you by mail or email to explain them.
