Maintaining the Network

We have over 2,000 skilled service technicians on the road in 1,700 vans making over one million visits to New Zealand homes and businesses every year.

We have a team of people throughout the country who are passionate about making sure our network performs to world-class standards. Our field services team are busy workers. Every day, they’re out there building, maintaining and repairing New Zealand's largest phone and internet network. 

Our people have an unparalleled knowledge of the local network. You’ll see them out and about every day – an especially welcome sight during extreme weather events when they work with local communities to keep the lines of communication open. They are well known for going the extra mile to resolve issues affecting customer services in the area.

None of this would be possible without our service partners, Downer EDI Engineering, Transfield Services and Visionstream, who manage the field technicians who work on our behalf to deliver excellent service to customers throughout the country.

Our Service Partners