About Chorus

Chorus is New Zealand’s largest telecommunications infrastructure company. We maintain and build a network predominantly made up of local telephone exchanges, cabinets and copper and fibre cables. Approximately 1.8 million lines are connected to homes and businesses throughout the country.

Who we are

Chorus is New Zealand’s largest telecommunications infrastructure company. We maintain and build a network predominantly made up of local telephone exchanges, cabinets and copper and fibre cables. Approximately 1.8 million lines are connected to homes and businesses throughout the country.

Chorus van.

Our Purpose: To be trusted every day to deliver a world class network that drives New Zealand's success and keeps us connected to the world.

We operate an open access network working with many different phone and broadband providers to give access to our network and develop innovative new products and services. Our team helps these providers connect their home and business customers to the world.

You’ll see our 2,000 field technicians out and about. They’re working on our behalf to make about one million visits to New Zealand homes and businesses each year, maintaining and repairing existing phone and broadband lines – and installing new ones.

Right now, we’re laying 20,000km of fibre optic cable and ducting to make Ultra-Fast Broadband (UFB) available to rural communities and more than 830,000 homes and businesses across New Zealand. We work with Crown Fibre Holdings to identify priority users and to establish the eight-year deployment rollout.

Fibre can deliver large amounts of data further and faster to support services like broadband television and high definition video conferencing compared with the copper cables traditionally used for telecommunications services.

The future of telecommunications is exciting and we’re working hard to make it happen.

Our history

In different guises we’ve been guardians of New Zealand’s telecommunications network from the beginning.

Telecom day one.

Our Vision: You can count on us to take on the hard stuff, always doing our part to make our customers successful and build a better New Zealand.

It started with the first ‘talking telegraph’ trial in 1877 which led to the formation of the New Zealand Post and Telegraph Department in 1881. What followed was 130 years of communications evolution that saw telephones in nearly every home, the privatisation of the network and birth of Telecom in 1987, and the arrival of the internet and mobile phone technology.

Now optical fibre ushers in a new era. Chorus was formed in March 2008 as a Telecom business unit operating at arm’s length from the rest of the organisation, to give all service providers access to the local fixed line network.

In December 2011, Chorus reached a major milestone, formally becoming a separate entity and listing on the New Zealand stock exchange.

Today, as New Zealand’s largest telecommunications infrastructure company, Chorus continues its long heritage of building and looking after the country’s fixed line telecommunications network for present and future generations.

Everybody has a part to play

We are, of course, just part of the network. Service providers, the industry and even the home or business customer have important parts to play when it comes to improving broadband performance for New Zealand and making the most of the opportunity that fibre brings our way.

Get fibre ready 

To make the most of high speed broadband today and fibre in the future, everyone needs to get the wiring in their home or business up to speed. If you’re building or renovating, it makes sense to install high quality copper cable at a minimum to be sure the wiring to your home or business doesn’t hold your broadband back. 

For your existing home there is a spectrum of options available. Your broadband provider will be able to help you if you have any questions.

Broadband experience 

While fibre connections and good quality wiring can deliver faster broadband speeds, there are other factors you need to consider to maximise your broadband experience.

These include things such as:

  • your broadband plan (some plans are speed limited)
  • the computer speed, memory, hardware and operating system of your computer
  • whether you are connected directly by cable or Wi-Fi
  • the performance of your home or business network if you have one
  • the performance of any router/switch/gateway connected between your fibre connection and your computer
  • the location of the web service you are accessing content from, and
  • how ‘busy’ the internet is at the time you are browsing.

Environmental factors 

A network made up of electronic equipment and cables can be affected by weather and other factors.

Water in the ground can seep into copper cables causing interference, lighting strikes can be particularly damaging and, of course, we’re always on the lookout for excavation work that can cause physical damage to our infrastructure.

If you plan to do significant digging in and around your property, you should call 0800 B4UDIG (0800 248 344) to check for the location of our cables and other underground utilities, and make sure you don’t accidentally cause an outage.

In rural areas, interference from electric fences is a common problem. Fences that are poorly constructed or not earthed correctly cause noise on phone lines and can make internet connections slow or disconnect. This can affect people who live kilometres away.

Report a fault 

For residential and business customers, your broadband provider is your first port of call if there’s a problem with your broadband service.

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