Bringing better broadband

We are, of course, just part of the network. Service providers, the industry and even the home or business customer have important parts to play when it comes to improving broadband performance for New Zealand and making the most of the opportunity that fibre brings our way.

Get fibre ready 

To make the most of high speed broadband today and fibre in the future, everyone needs to get the wiring in their home or business up to speed. If you’re building or renovating, it makes sense to install high quality copper cable at a minimum to be sure the wiring to your home or business doesn’t hold your broadband back. 

For your existing home there is a spectrum of options available. Your broadband provider will be able to help you if you have any questions.

While fibre connections and good quality wiring can deliver faster broadband speeds, there are other factors you need to consider to maximise your broadband experience.

These include things such as:

  • your broadband plan (some plans are speed limited)
  • the computer speed, memory, hardware and operating system of your computer
  • whether you are connected directly by cable or Wi-Fi
  • the performance of your home or business network if you have one
  • the performance of any router/switch/gateway connected between your fibre connection and your computer
  • the location of the web service you are accessing content from, and
  • how ‘busy’ the internet is at the time you are browsing.

Environmental factors 

A network made up of electronic equipment and cables can be affected by weather and other factors.

Water in the ground can seep into copper cables causing interference, lighting strikes can be particularly damaging and, of course, we’re always on the lookout for excavation work that can cause physical damage to our infrastructure.

If you plan to do significant digging in and around your property, you should call 0800 B4UDIG (0800 248 344) to check for the location of our cables and other underground utilities, and make sure you don’t accidentally cause an outage.

In rural areas, interference from electric fences is a common problem. Fences that are poorly constructed or not earthed correctly cause noise on phone lines and can make internet connections slow or disconnect. This can affect people who live kilometres away.

Report a fault 

For residential and business customers, your broadband provider is your first port of call if there’s a problem with your broadband service.