Broadband Basics

Confused about copper? Flummoxed about faults?

Chorus Dow
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June 08, 2017

Even though lots of people have upgraded to fibre, the Chorus copper network still has more than a million broadband connections.  We know there’s a lot of information out there, and some of it can be quite confusing or misleading so here we take a look at the facts about the copper network.


Fact 1: Our copper broadband is very reliable


Every year we spend tens of millions of dollars undertaking proactive maintenance on our copper network, to keep it up to scratch so you can call, chat and browse whenever you need to however, like all infrastructure, there are occasional faults. On average a copper broadband connection on our network experiences a fault once every five years, and these usually take less than 24 hours to repair.


TrueNet is an independent body which regularly compares the reliability of different broadband options, including copper. You can check out TrueNet’s latest report here.


Fact 2: We’re fixing faults


While we’re installing a new fibre network, we’re not leaving the copper network to rust. If there’s ever a fault on our network that impacts your broadband connection we are committed to fixing it.


If you experience a fault please call your phone and broadband provider and let them know and they’ll get us to fix it. We’ll usually have you up and running within 24 hours of them letting us know.


Fact 3: Chorus’ copper network is not being switched off


It’s true our new fibre network provides faster and more reliable broadband services, and we encourage everyone to move to fibre where it’s available.


As fewer and fewer people use the copper network we may eventually make the decision to switch it off, but that will be many years from now, there will be plenty of notice and we will not leave you without an alternative.


Fact 4: Landline telephones are not being switched off


You may have heard that Spark is changing the technology its customers use to make calls with their landline phones. It’s simply a shift in how voice services are delivered and their impacted customers shouldn’t notice any difference.  Many other phone providers have already made this change and we’re working with Spark to help them make sure their change goes smoothly.


Fact five: Better broadband is available on the copper network


Mobile and fibre are not the only alternatives. If fibre isn’t yet available at your place it’s worth checking if you’re one of the 8 in 10 who could switch from ADSL (basic copper broadband) to VDSL. You can find VDSL plans for a similar price to ADSL and upgrading is simple. Use our broadband checker to see if VDSL is available at your place, then contact your chosen broadband provider to order. They’ll upgrade your plan and send out a new modem. Easy!


VDSL provides a great, reliable experience for most users. If you’re using the Internet for activities such as streaming TV, video calling, or uploading photos, VDSL will have you humming along nicely.


The tip of the iceberg


As connectivity increases, so too does the number of methods we use to get online. However, not all broadband types are created equal and neither is the information available which can add to the confusion rather than clear it up. Read about one recent example discussed by Consumer NZ and then read our blog post demystifying broadband connection types to find out more about your options.


Head to for more information.

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