NZ Broadband

Have your say on the future of our fibre network

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November 05, 2021

A decade ago, New Zealand embarked on one of the largest national infrastructure projects and public private partnerships this country has ever seen - the Ultra-Fast Broadband (UFB) initiative.

The aim - to deliver a fibre optic network to 87% of the population by 2022 and serve as the backbone of connectivity in this country and meet the growing internet needs of homes, businesses, schools, big industry and medical centres.

Chorus partnered with the Government to deliver 75% of the build project and as a result we now own and operate New Zealand’s largest fibre network.

Our network is used by over 80 retailers to bring fast and reliable broadband services to over a million Kiwi homes and businesses with average connection speeds of over 200 Mbps - a far cry from the 10 Mbps when UFB first began in 2011.

Our network supports a digital lifestyle, helping change the way we play, learn and work. It also plays a pivotal role in the growth of our economy and supports business productivity with high-speed internet services.

The beauty of this new network is that the physical properties of fibre allow us to keep investing to significantly improve capacity as customers demand more and we want to get your views on this.

In 2019, we launched Hyperfibre, giving kiwis broadband download speeds up to 8000 Mbps. Later this month we’re tripling download speeds on our most popular residential and business fibre connections to 300 Mbps. We’re also increasing the upload speed five-fold from 20Mbps to 100Mbps in recognition of the importance of upload speeds when working from home or using cloud services

But that is just the start of what’s possible.

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With average data usage quadrupling in the last 5 years from 100 Mbps a month in 2016 to over 400 Mbps this year, and forecast to double again by 2023, we’re now looking ahead to the next phase of our journey.

All Kiwis have a vested interest in having robust connectivity. With the Commerce Commission regulating our fibre network from next year, we want to understand what matters most to you as we develop our plans for the future of the network.

As we near completion of our build, we are looking ahead to how we invest in and operate networks and services in the period from 2025 to 2030. 

To help us shape our plan, we want to understand what’s important to you and bring you on this journey with us. Your view matters.

As we progress our future planning, we will be engaging on topics that matter to you, such as:

    • Our business and our services (e.g. our network, our services, how we think these might evolve over time, how we plan)
    • How the regulatory framework and key processes work
    • Quality of service – our goals, and how we define and measure performance (e.g. congestion, reliability, fault response, etc)
    • Investment plans – emerging or near-final plans, with information on what this means for services and prices
    • Other planning considerations – the outcomes our plans should aim to achieve

We’re keen to know which areas interest you.  So have your say and help ensure whatever future brings in terms of technology, innovation and data usage, we have a fibre network that is responsive to your preferences and demands.

Please fill out this survey and tell us what you think.

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