How do you set up broadband when moving house?

If you’ve been wanting to upgrade to fibre broadband, moving house can provide the perfect opportunity. But before you start thinking about a new broadband connection, you'll need to make plans for your current one. How do you set up your broadband at your new house. First off, there are is an important decision to make. Will you be sticking with your current broadband provider?

How long will it take to set up your broadband?
Most providers need between two and four weeks to change or upgrade your plan to a new address, so it's important to give them plenty of notice. Let them know the date you plan to move in, so they can help get your new broadband connection set up on or around that date.
 
It's also a good idea to check if fibre’s available at your new place. To find out, head over to the Chorus Broadband Checker and type in your new address. It’ll only take a couple of seconds to see if you can upgrade and experience the joy of faster, more reliable broadband.
 
If fibre is available but hasn't been installed at your new property, you’ll need to place an order with your preferred broadband provider.
 
If you’ve bought a new home, you’ll only be able to get fibre broadband installed once the property’s title of ownership has been changed and you have physical access to your new place. If you’re renting, you'll need your landlord’s permission before any work can go ahead.

When you leave your current property, give the next tenant or owner a hand and make sure they can easily connect to the internet when they move in. If you're already on fibre that means leaving the Optical Network Terminal (ONT) and its power cord behind. The ONT is the small box that your modem plugs into to access your fibre connection.
 
If the property you're moving to already has fibre installed, there should be an ONT waiting for you. It's a good idea to get in touch with the previous owners and politely remind them they need to leave the ONT and its power cord behind. 

Once you've finally reached the big day and organised your new broadband connection with your provider, you should be ready to go once you arrive at your new place.
 
Steps to set up your broadband in your new house
Plug in your modem and get your broadband up and running so you can connect all your devices. If you’ve only just gotten access to your new place and you’re planning on getting fibre installed, you’ll need to wait until your fibre installation appointment before you can get connected.
 
If your new place already has fibre installed but the power cord for your ONT is missing, you can order a replacement cord here. If you have any other problems, contact your broadband provider.
 
And that's it! Now you can focus on unpacking, turning your new house into a new home. If you need more tips on optimising your broadband set-up there are plenty of blogs that can be found here.