Broadband Basics

How to: Setting up broadband when moving house

By
Chorus
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April 23, 2019

The prospect of moving house is exciting. It's often the promise of a fresh start, a new nest to make your own and hopefully, something you and your family or housemates are really looking forward to.
 
But as moving day gets closer, your to-do list inevitably gets longer. Fortunately, there are some tasks you can plan ahead to make the transition to your new home easier. One of those is getting your broadband connection sorted at your new address well ahead of time.


One month before you move

If you’ve been wanting to upgrade to fibre broadband, moving house can provide the perfect opportunity. But before you start thinking about a new broadband connection, you'll need to make plans for your current one. Will you be sticking with your current broadband provider? Most providers need between two and four weeks to change or upgrade your plan to a new address, so it's important to give them plenty of notice. Let them know the date you plan to move in, so they can help get your new broadband connection set up on or around that date.
 
It's also a good idea to check if fibre’s available at your new place. To find out, head over to the Chorus Broadband Checker and type in your new address. It’ll only take a couple of seconds to see if you can upgrade and experience the joy of faster, more reliable broadband.
 
If fibre is available but hasn't been installed at your new property, you’ll need to place an order with your preferred broadband provider.
 
If you’ve bought a new home, you’ll only be able to get fibre broadband installed once the property’s title of ownership has been changed and you have physical access to your new place. If you’re renting, you'll need your landlord’s permission before any work can go ahead.


One week before you move

When you leave your current property, give the next tenant or owner a hand and make sure they can easily connect to the internet when they move in. If you're already on fibre that means leaving the Optical Network Terminal (ONT) and its power cord behind. The ONT is the small box that your modem plugs into to access your fibre connection.
 
If the property you're moving to already has fibre installed, there should be an ONT waiting for you. It's a good idea to get in touch with the previous owners and politely remind them they need to leave the ONT and its power cord behind. 

 
Moving day!

Once you've finally reached the big day and organised your new broadband connection with your provider, you should be ready to go once you arrive at your new place.
 
Plug in your modem and get your broadband up and running so you can connect all your devices. If you’ve only just gotten access to your new place and you’re planning on getting fibre installed, you’ll need to wait until your fibre installation appointment before you can get connected.
 
If your new place already has fibre installed but the power cord for your ONT is missing, you can order a replacement cord here. If you have any other problems, contact your broadband provider.
 
And that's it! Now you can focus on unpacking, turning your new house into a new home...and take a break to watch and play your favourite shows - enjoy!
 

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