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Big Fibre Boost

New Zealand’s internet use is sky rocketing, so we’ve added some fuel with the Big Fibre Boost.

We’ve just completed our part, giving more than 1.6 million Kiwis on 100Mbps consumer and business fibre connections the opportunity to benefit from faster speeds.

However, the work on our network is just part of the Big Fibre Boost process. Broadband providers are now busy doing their part, working on the changes they need to make so the customers on these plans can enjoy the benefits of the boost.

Timings vary, so check out your provider’s website, social channels, or any recent communication from them for further information.

Not sure what connection you’re on? Check your address.

Big Fibre Boost

Your home broadband options

There’s different types of network connections to get broadband in your home. Some perform better than others, so before choosing a plan, have a look below to understand the differences.

Check what's available at your address

adsl Created with Sketch.

  • The old school option, ADSL is broadband delivered over our legacy copper network. It’s a dedicated connection from your house to our congestion-free network.
  • It still supports everyday web browsing, emails and is okay for small households to stream TV shows via On Demand, Netflix and YouTube.
wireless Created with Sketch.

  • Broadband that’s delivered over 4G mobile networks. It’s a shared connection from the nearest mobile tower, so you share the network signal with others in your area. Your internet can be affected by congestion due to number of people in your area using the mobile network at the same time.
  • Wireless supports a range of online activities, like web browsing, emails and video streaming.
vdsl Created with Sketch.

  • Broadband delivered over the Chorus copper network, it’s a dedicated connection from your house to our congestion-free network.
  • VDSL is generally faster and more reliable than ADSL.
  • Supports a wider range of activities than ADSL, like Ultra High Definition video streaming, video calling with apps like Skype, and uploading large files.
fibre Created with Sketch.

  • The gold standard for your internet. Broadband is delivered over the newly built fibre network – and designed to make the most of it too. Fibre and Fibre Pro provide a dedicated connection from your house to our congestion-free network, providing a consistent and reliable experience at any time of the day.
  • Easily supports a range of online activities without breaking a sweat, with better capacity, reliability and faster speeds than VDSL.
hyperfibre Created with Sketch.

  • Broadband delivered over the newly built fibre network but with next generation technology to enable even faster speeds.
  • Hyperfibre supports all online activities that standard fibre broadband does but 40x faster and with much more data capacity.
  • Great for businesses and households with very high data use.
Big Fibre Boost

We’ve just completed our largest ever performance upgrade, tripling of the download speed on our most popular wholesale fibre connection - the 100Mbps service. The change saw download speeds increase to 300Mbps, while upload speed increased five-fold from 20Mbps to 100Mbps. And that’s just the beginning of the limitless potential of New Zealand’s fibre network.

Ready to get fibre installed?

Fibre. It’s bigger than you can imagine.

Chorus has spent the last decade building a big fibre network to rival any in the world. The glass fibres that run underground connecting homes, schools, hospitals, offices and industries in New Zealand is more than big enough to cater for New Zealanders ever-growing need for streaming, gaming, up and downloading and endless video calls.

That’s right, that tiny cable that runs up to your doorstep is massive. It’s fibre. And it’s bigger than any of us can imagine.

Check which broadband options
are available at your address

Find the right connection for you

Not all broadband is created equal. Before you choose a plan with your service provider it’s good to understand the different types of network connections that deliver a broadband service. We've provided an indication of the performance and cost of broadband connections based on the latest Measuring Broadband New Zealand (MBNZ) report. The names of the connection types might vary from the name a broadband provider uses when selling you a service.

To learn what's available at your address CHECK YOUR ADDRESS

ADSL arrow
Average speed Mbps* Average ADSL speed
8.5
Download
0.7
Upload
27.2 ms Average latency
Retails from $43
per month+
0%
Netflix streaming reliability++
ADSL Suitable for traditional online services like web browsing and email plus some basic video streaming.
4G fixed wireless arrow
Average speed Mbps* Average wireless speed
27.5
Download
17.3
Upload
46 ms Average latency
Retails from $45
per month+
60%
Netflix streaming reliability++
4G Wireless Suitable for web browsing, email and basic video streaming in small to medium households.
VDSL arrow
Average speed Mbps* Average VDSL speed
40.1
Download
10.2
Upload
20.8 ms Average latency
Retails from $43
per month+
60%
Netflix streaming reliability++
VDSL Good for web browsing, email and basic video streaming in small to medium households.
Fibre Starter arrow
Average speed Mbps* Average Fibre Starter speed
50
Download
10
Upload
7 ms Average latency
Retails from $60
per month+
Not measured in MBNZ report
Fibre Starter Entry level fibre connection. Great for web browsing, email and basic video streaming in small to medium households.
Fibre 300 arrow
Average speed Mbps* Average Fibre 300 speed
309.1
Download
110.2
Upload
7 ms Average latency
Retails from $48
per month+
100%
Netflix streaming reliability++
Fibre 300 Great for medium to large households for browsing, streaming and playing on multiple devices at the same time.
Fibre Pro arrow
Average speed Mbps* Average Fibre Pro speed
842.3
Download
501.4
Upload
5.9 ms Average latency
Retails from $79
per month+
100%
Netflix streaming reliability++
Fibre Pro Great for larger households or high data users. All the performance benefits of fibre plus plenty of capacity to do more online.
Hyperfibre arrow
Average speed Mbps* Average Hyperfibre speed
2000**
Download
2000
Upload
5.7 ms Average latency
Retails from $129
per month+
100%
Netflix streaming reliability++
Hyperfibre Great for large households or those using large amounts of data at the same time and want it all to happen fast.

* Speed and latency: The broadband speeds quoted are national peak time average speeds based on the Commerce Commission’s latest Measuring Broadband New Zealand (MBNZ) report. These performance measures are indicative and you may experience faster or slower speeds depending on a range of factors, including: your broadband plan, modem, home wifi setup and the capacity of your broadband provider’s network. Read our tips for getting the best home wifi experience and the steps you can take to improve your broadband speed.

Latency refers to the time it takes for data to move from one device to another and is an important consideration when using real-time applications like video calls and online games. Lower is better. The Measuring Broadband New Zealand report doesn't provide data on Fibre Starter and Hyperfibre connections yet, so these latency figures are based on Chorus data and reflects the MBNZ finding that there is no material difference in latency between different fibre connections.

** Hyperfibre is available at connection speeds of 2,000 Mbps, 4,000 Mbps and 8,000 Mbps.

+ Cost: Offers vary between service providers – these indicative prices come from Broadband Compare as at May 2022 and don’t include any other costs (like modems) your service provider might charge. Please contact a provider to understand the actual cost.

++ Netflix streaming reliability: The proportion of households able to stream two Ultra High Definition videos from Netflix with variable bitrate encoding based on the latest Measuring Broadband New Zealand (MBNZ) report. The MBNZ report doesn't report on Hyperfibre streaming reliability yet, but does note that higher bandwidth connections like Fibre 300 and Fibre Pro are able to reliably stream high-quality video more of the time. We've given Hyperfibre a 100% Netflix streaming reliability value because it offers higher bandwidth than Fibre 300 and Fibre Pro.

What makes a good internet connection?

Chomping through the data

Back in November 2011, the average monthly usage per household on the Chorus broadband network was 13GB. In April 2016 we reached 100GB per household.

VDSL vs ADSL

Fibre is your best choice, delivering the highest performance with speeds up to 950Mbps. But if fibre isn’t yet an option for you, VDSL is next in line, delivering an immediate speed increase from ADSL.

Decided what’s best for you? Check what’s available at your address.

Made your decision? Here’s what to do next:

1

Check what’s available to you

Before you sign up for a new broadband plan, find out what’s available at your address.

2

Contact your broadband provider

Because Chorus only manages the network, you will have to order your preferred broadband plan through your service provider. Here are some tips on what to ask for when speaking with your provider.

Unsure who your broadband provider is? We can connect you to your provider.

Didn’t recognise your provider in that list? Look up your broadband provider and then try again.

Tips for talking with your provider

To ensure you get the best possible online experience, it’s important to ask the right questions when ordering your broadband plan through your service provider. Here are some tips on what to ask.

What speed can I get?

Ask your broadband provider:

  • Is this the fastest broadband connection I can get at my house?
  • What speed am I going to get at my place at peak hours of the day (when more people are online)?

Tip:

For the best experience, and to get the most out of your connection, we recommend plans of 100Mbps or above.

How much data do I need?

Ask your broadband provider:

  • What happens if I go over my data cap – how much does it cost?
  • If I buy a capped plan today, can I increase it free of charge within my contract period if my usage changes?

Tip:

If in doubt, we recommend going on an unlimited plan so you can keep doing everything you love online, without restriction.

Do you have the right equipment?

Ask your broadband provider:

Tip:

If you’re shopping around for a new modem, compare the specs of different models and buy the best you can afford. It can make a significant difference to your online experience.

Still unsure?

We hope the information on this page has been helpful, but we understand there is a lot to think about when deciding on the best broadband option for you. If you’re still unsure, feel free to share this page with a tech savvy friend or family member who might be able to help.

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