Consent and access
When we receive your order for fibre from your broadband provider, we may need to seek consent from some parties before getting you hooked up to fibre.
If your property is accessed by a shared driveway or you live in an apartment or gated community administered by a body corporate, consent is needed for fibre installation. If it’s a shared driveway, we’ll need consent from your neighbours. And if you rent or your neighbours rent, approval must be sought by the property owner before installation can go ahead.
If your property is administered by a body corporate, we’ll contact them directly to manage the necessary consents.
There are a few steps to the consent process before we begin work:
- You order fibre from your broadband provider and they pass the order on to us
- We contact your neighbours, landlord or body corporate directly to seek consent
- A Chorus technician meets with you at your house to talk you through the work required at your property and agree on an installation plan. You agree to and sign an agreement form so we can begin.
All work to install fibre at your property is carried out under terms and conditions that permit us to install, maintain and operate the equipment on your premises.
- Download and sign the right of way consent form [PDF, 1.3MB]
We must obtain consent from the property owner or body corporate before we install fibre in apartments, multi dwelling units, retirement homes or gated communities. The consent allows us to install fibre into and within the building as well as gain ongoing access to connect other users and for maintenance in the future. Work cannot begin until all consents have been received. This, coupled with the need to develop an installation plan for the building, and the installation itself, means the process can take several months from order to connection.
Download a copy of the MDU agreement.
- MDU agreement [PDF, 1.0MB]
Getting consent to install fibre
Getting fibre installed
In some cases the building owner or body corporate may need to contribute to the cost of installing fibre in the property depending on its size and use - residential, commercial or a mix. If the property is three stories or less and has residential tenancies, there's likely to be no contribution needed.
If your building is new, it is possible that this has been wired with fibre and no consent will be required.
Our install process starts by bringing fibre from the street into your building, installing equipment in the communications room and then running fibre throughout the building, using existing infrastructure where possible. When that’s complete, we can then connect you. For this part, our standard ABC fibre installation process is followed.
We must obtain consent before we can install fibre in properties that are accessed via a shared driveway, called a right of way. The consent provides confirmation that all affected parties have agreed to Chorus building fibre along the right of way and permission has been granted for access in the future for maintenance, repairs and to connect other users.
Through the consent process you and your neighbours are agreeing to:
- Chorus accessing the property so we can determine what work needs to be completed to build and install fibre
- Installation of Chorus’ new fibre network infrastructure
- Ongoing access to the property for the purposes of connecting other properties, maintenance, replacement or to upgrade
Your order triggers the consent process and we send a consent letter to your neighbours in the right of way. To help speed up the process, we encourage you to have a conversation with your neighbours about your fibre order and the necessary consents.
If your right of way is administered by a body corporate, we’ll send a consent letter to your body corporate and work directly with them to manage the consent process. In most cases they can provide consent and no further agreement is required from individual owners.
Please remember, we are not able to go ahead with the fibre installation until all consents are received. If you choose not to provide consent, please advise us via email at firstname.lastname@example.org quoting your reference number.
Getting consent to install fibre
Getting fibre installed
Multi-dwelling units pre-consent
Fibre installations in multi-dwelling units can only begin once consent is received from the building or property owner. Typically, this process begins when you order fibre from your broadband provider. This can take some time to coordinate, so we encourage you to get a head start by pre-consenting.
Pre-consenting means there is reduced lag time between when we receive an order for fibre at your property and when we can start the installation. Typically the install process is triggered by an order being placed, then consents being sought. Only when consents have been received can the installation process begin. However, by pre-consenting your building before an order is placed, we can save time and move more quickly onto the installation.
Complete the Fibre Multi-Dwelling Unit Online Consent Form to pre-consent your property.
- Download a copy of the MDU agreement [PDF, 1.0MB]
By completing the Fibre Multi-Dwelling Unit Agreement, you as the owner, or delegate authority (body corporate or property manager) of the property are consenting to:
• Allowing Chorus access to the building to install the required infrastructure in the communications room and wider building
• Permitting ongoing access to the premises for repairs and maintenance
• Cover the cost of any potential contributions that may be required. These will be detailed after we have completed scoping the installation and will not be charged until we have received your go-ahead.
After an order is placed
If you have pre-consented your building and an order is placed by a tenant, we then check the consent submitted is legally valid before guiding the property through the same process as all other Multi-dwelling units. We will contact you to discuss installation details and if the installation is considered “standard” or “non-standard”. If “non-standard”, a contribution to the installation costs may be required and we will discuss these costs with you to get your approval before commencing any additional work.