Tips for talking to your service provider

To ensure you get the best possible online experience, it’s important to ask the right questions when ordering your broadband plan through your service provider. Here are some tips on what to ask. For more info on anything broadband.

thumbs up iconAsk for speed
  • Is this the fastest broadband connection I can get for my business?
  • What speed am I going to get at my premises at peak hours of the day (when more people are online)?
TIP:
For the best of what fibre offers, most people go for broadband plans of 300 Mbps or more.
thumbs up iconAsk about data
  • What happens if I go over my data cap – how much does it cost?
  • If I buy a capped plan today, can I increase it free of charge within my contract period if my usage changes?
TIP:
We recommend going on an unlimited plan so you can keep doing everything you love online, without restriction.
thumbs up iconAsk about equipment
  • Is this the fastest broadband connection I can get for my business?
  • Will this modem give me WiFi coverage throughout my house?
TIP:
If you’re shopping around for a new modem, compare the specs of different models and buy the best you can afford.

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