Fibre and Fibre Pro
Choose the right fibre plan for your home
Consumer research shows fibre has the highest satisfaction and advocacy of any broadband type in New Zealand. And it's no wonder considering it provides a fast, reliable and consistent online experience, even at the busiest time of the day.
As Chorus' fibre network is future proofed, you’ll also be able to enjoy even faster speeds as network technology develops.
The speed of your connection is determined by the plan you order from your broadband provider and your wifi and network set up.
To really make the most out of your fibre connection, we recommend that you ask your broadband provider for gigabit fibre (often called Fibre Pro or Fibre Max) when ordering your fibre plan. With a gig, anything you do at home that requires big bandwidth like downloading movies or games, uploading photos, or sending large files will just happen quicker!
If you're already on a standard fibre plan, upgrading to gigabit fibre is easy - just give your broadband provider a call and ask to be upgraded, they'll take care of the rest.
Fibre 100 - a great place to start
100 Mbps or 200 Mbps fibre plans are great for households wanting to do more online, at the same time, without slowing anyone down. Fibre 100 is a great entry-level connection and when you're ready for more speed the upgrade to gigabit fibre is hassle-free.
Fibre allows customers to:
- Choose their own speed (i.e.: Unlike copper where you get the speed you get)
- Grows with you
- Fibre 100 is a great entry level connection
- Connect multiple devices
- Stream TV and movies with ease
- Upload and download large files
- Game your heart out
- Video call friends and family
Once you've ordered fibre through your broadband provider, you'll soon be enjoying a faster, more reliable broadband connection.
But before all that is possible, a Chorus technician will visit your property to carry out your installation. It's important to understand what's involved in the installation ahead of time, so you can have an informed discussion with your Chorus technician when agreeing on the scope of the work.
Another thing to consider ahead of installation is your ONT placement. The Optical Network Terminal (ONT) is the device that connects the fibre that has been wired to the outside of your house, to your modem.
The ONT is a small white plastic box (180mm x50mm x 120mm) that will be placed on your internal wall.
It’s important that you think about where the ONT is placed before our technician arrives for your appointment as this can affect your broadband experience. Your modem will plug into your ONT so it should ideally be:
- close to a power socket (the ONT is powered by a 12v adapter)
- where you’re using the internet the most.
- centrally located in your home if possible as that’s how your wifi works best
- close to data-hungry devices like televisions, stereos and home servers.
Find out more details on the fibre installation process.
Find the right connection for you
Not all broadband is created equal. Before you choose a plan with your broadband provider it’s good to understand the difference between the technologies and connection types available.
- Web browsing
- Download music / photos
- Web browsing
- Video streaming
- Streaming ultra-high definition video
- Video calling with apps like Zoom
- Uploading large files
- A wide range of online activities
- Streaming ultra-high definition video
- Online gaming
- Video conferencing
- All online activities that standard fibre broadband supports but 40x faster and with much more data capacity
* Average percentage of the time a household could stream the highest Netflix video quality (UHD) - Measuring Broadband New Zealand (Winter 2020) report, Commerce Commission New Zealand.
** These download times are an estimate and assume the best typical speed for each broadband connection type (Source: Measuring New Zealand’s broadband performance). These estimates are not a guarantee of the speed you'll get at your address. Actual download times may be longer - especially for ADSL, VDSL and fixed wireless connections. Your broadband performance can be affected by range of factors beyond the Chorus network.
*** Please note that broadband offers vary between service providers.
Fibre Pro is one of the fastest residential broadband connections available anywhere in the world, providing gig speeds right to your home. And it’s available now to everyone with access to the Chorus fibre network.
Here's what to do next
Ready to take your connection to the next level? Follow these steps.
1. Check what's available
Our broadband checker tool will tell you in seconds if fibre is available now or when it’s coming. Check your address now.
2. Order with your provider
Talk to your preferred provider about the best fibre plan. Here are some tips of what to look out for.
3. Get connected
Chorus will connect your home or business to the fibre network. For most properties this is very straight forward.
The basic unit of measurement for a piece of computer data is the bit (which can be either 0 or 1). When we talk about the speed at which data moves across the internet we refer to megabits per second (1,000,000 bits per second) and more recently gigabits per second (1,000,000,000 bits per second).
The faster you can download and upload data, the more enjoyable your internet experience will be. That's because the things we like doing on the internet - like streaming movies, TV and music, and playing games - require lots of information to move quickly from the internet to our computer, device or TV.
Broadband connection types (like fibre) are advertised using the best speeds possible for the connection - a maximum potential upload and download speed. There are lots of factors that can affect the performance of your broadband, but the good news is, many of these things are within your control.
Latency - also known as ping - measures the time (or delay) it takes data to move from one device to another and back again. If the website you are trying to reach is far away or busy, then it will take longer to receive a response and your latency or ping rate with be high.
Wireless internet connections are more likely to be prone to poor latency which can affect the performance of your internet experience, including voice and video streaming services.
Different connections and cable types (copper, fibre, 4G wireless) carry data at different speeds, so a good download speed will depend on which of these connections you have at home. Ideally, you'll want to your speed test result to be close to the advertised top speed for your broadband plan.
If you’re not sure what type of broadband you have, you can use the Chorus Broadband Checker to find out what connection you’re on now and what options might be available at your place. Fibre and Hyperfibre connections are faster and more reliable than all the other types of broadband and come with dedicated capacity for multiple devices to connect at once - ideal for families!