Fibre and Fibre Pro

Choose the right fibre plan for your home

Consumer research shows fibre has the highest satisfaction and advocacy of any broadband type in New Zealand. And it's no wonder considering it provides a fast, reliable and consistent online experience, even at the busiest time of the day.

As Chorus' fibre network is future proofed, you’ll also be able to enjoy even faster speeds as network technology develops.

The speed of your connection is determined by the plan you order from your broadband provider and your wifi and network set up.


Fibre Pro

To really make the most out of your fibre connection, we recommend that you ask your broadband provider for gigabit fibre (often called Fibre Pro or Fibre Max) when ordering your fibre plan. With a gig, anything you do at home that requires big bandwidth like downloading movies or games, uploading photos, or sending large files will just happen quicker!

If you're already on a standard fibre plan, upgrading to gigabit fibre is easy - just give your broadband provider a call and ask to be upgraded, they'll take care of the rest.


Our most popular plan has been boosted

To cater for Kiwis ever-growing demand on the internet Chorus has boosted the most popular wholesale fibre connection - the 100Mbps service - to 300Mbps. Great for households wanting to do more online, at the same time, without slowing anyone down. If you find that you still need more, it’s an easy upgrade to gigabit fibre.


The benefits of fibre
  • you can choose your own speed (unlike copper where you get the speed you get)
  • grows with you
  • Fibre 300 is a great entry level connection for any household
  • Connect multiple devices
  • Stream TV and movies with ease
  • Upload and download large files
  • Game your heart out
  • Video call friends and family
Getting fibre to your property
Fibre installation

Once you've ordered fibre through your broadband provider, you'll soon be enjoying a faster, more reliable broadband connection.

But before all that is possible, a Chorus technician will visit your property to carry out your installation. It's important to understand what's involved in the installation ahead of time, so you can have an informed discussion with your Chorus technician when agreeing on the scope of the work.


What is an ONT and where should it go?

Another thing to consider ahead of installation is your ONT placement. The Optical Network Terminal (ONT) is the device that connects the fibre that has been wired to the outside of your house, to your modem.

The ONT is a small white plastic box (180mm x50mm x 120mm) that will be placed on your internal wall.

It’s important that you think about where the ONT is placed before our technician arrives for your appointment as this can affect your broadband experience. Your modem will plug into your ONT so it should ideally be:

  • close to a power socket (the ONT is powered by a 12v adapter)
  • where you’re using the internet the most.
  • centrally located in your home if possible as that’s how your wifi works best
  • close to data-hungry devices like televisions, stereos and home servers.

Find out more details on the fibre installation process.

Find the right connection for you

Not all broadband is created equal. Before you choose a plan with your service provider it’s good to understand the different types of network connections that deliver a broadband service. We've provided an indication of the performance and cost of broadband connections based on the latest Measuring Broadband New Zealand (MBNZ) report. The names of the connection types might vary from the name a broadband provider uses when selling you a service.

To learn what's available at your address CHECK YOUR ADDRESS

ADSL arrow
Average speed Mbps* Average ADSL speed
8.5
Download
0.7
Upload
27.2 ms Average latency
Retails from $43
per month+
0%
Netflix streaming reliability++
ADSL Suitable for traditional online services like web browsing and email plus some basic video streaming.
4G fixed wireless arrow
Average speed Mbps* Average wireless speed
27.5
Download
17.3
Upload
46 ms Average latency
Retails from $45
per month+
60%
Netflix streaming reliability++
4G Wireless Suitable for web browsing, email and basic video streaming in small to medium households.
VDSL arrow
Average speed Mbps* Average VDSL speed
40.1
Download
10.2
Upload
20.8 ms Average latency
Retails from $43
per month+
60%
Netflix streaming reliability++
VDSL Good for web browsing, email and basic video streaming in small to medium households.
Fibre Starter arrow
Average speed Mbps* Average Fibre Starter speed
50
Download
10
Upload
7 ms Average latency
Retails from $60
per month+
Not measured in MBNZ report
Fibre Starter Entry level fibre connection. Great for web browsing, email and basic video streaming in small to medium households.
Fibre 300 arrow
Average speed Mbps* Average Fibre 300 speed
309.1
Download
110.2
Upload
7 ms Average latency
Retails from $48
per month+
100%
Netflix streaming reliability++
Fibre 300 Great for medium to large households for browsing, streaming and playing on multiple devices at the same time.
Fibre Pro arrow
Average speed Mbps* Average Fibre Pro speed
842.3
Download
501.4
Upload
5.9 ms Average latency
Retails from $79
per month+
100%
Netflix streaming reliability++
Fibre Pro Great for larger households or high data users. All the performance benefits of fibre plus plenty of capacity to do more online.
Hyperfibre arrow
Average speed Mbps* Average Hyperfibre speed
2000**
Download
2000
Upload
5.7 ms Average latency
Retails from $129
per month+
100%
Netflix streaming reliability++
Hyperfibre Great for large households or those using large amounts of data at the same time and want it all to happen fast.

* Speed and latency: The broadband speeds quoted are national peak time average speeds based on the Commerce Commission’s latest Measuring Broadband New Zealand (MBNZ) report. These performance measures are indicative and you may experience faster or slower speeds depending on a range of factors, including: your broadband plan, modem, home wifi setup and the capacity of your broadband provider’s network. Read our tips for getting the best home wifi experience and the steps you can take to improve your broadband speed.

Latency refers to the time it takes for data to move from one device to another and is an important consideration when using real-time applications like video calls and online games. Lower is better. The Measuring Broadband New Zealand report doesn't provide data on Fibre Starter and Hyperfibre connections yet, so these latency figures are based on Chorus data and reflects the MBNZ finding that there is no material difference in latency between different fibre connections.

** Hyperfibre is available at connection speeds of 2,000 Mbps, 4,000 Mbps and 8,000 Mbps.

+ Cost: Offers vary between service providers – these indicative prices come from Broadband Compare as at May 2022 and don’t include any other costs (like modems) your service provider might charge. Please contact a provider to understand the actual cost.

++ Netflix streaming reliability: The proportion of households able to stream two Ultra High Definition videos from Netflix with variable bitrate encoding based on the latest Measuring Broadband New Zealand (MBNZ) report. The MBNZ report doesn't report on Hyperfibre streaming reliability yet, but does note that higher bandwidth connections like Fibre 300 and Fibre Pro are able to reliably stream high-quality video more of the time. We've given Hyperfibre a 100% Netflix streaming reliability value because it offers higher bandwidth than Fibre 300 and Fibre Pro.