A missing ONT cable
Order a free replacement power cable for your Chorus fibre box.
I would like to
I need help with...
Developing a new property
Get fast fibre broadband connected your new section or property development.
Resolving workmanship problems
Dissatisfied with the quality of your installation? Request for Chorus to assess the problem.
Reporting damage to our network
Contact Chorus to report damage to our network, including cables, cabinets, plinths and poles.
Making a billing enquiry
Contact us if you have any questions about an invoice from Chorus.
Requesting a high load permit
Moving a large structure by road? Apply to have your permit requirements assessed.
Granting consent to install fibre
Submit your consent to install fast fibre broadband in your right of way or cross lease or get pre-consent for a shared property.
Still unsure?
Talk to your broadband provider
You'll need to chat to your broadband provider for questions about your existing broadband connection, moving to fibre, reporting a fault or updates on orders for a new service.
Head to our support centre
We might have the answer you’re looking for in our support centre. Browse our library of information and frequently asked questions for help with your query.
Contact us
Get fibre
Place an order to get fibre installed at your place and enjoy fast and reliable broadband.
Have a query about an open request submitted directly through a Chorus door-to-door agent or our website? Call us on 0800 222 644.
New property developments
Get fast broadband connected to your new section, subdivision or property development.
Move your network
Need to move or change how fibre is set up at your address? We can help get it sorted safely without damaging the network.
Or call 0800 782 386
Inside boundary request
Report damage
You can report safety concerns or damage to the Chorus network at 0800 463 896.
Billing queries
Damage claim invoices, call us at 0800 245 537.
Network relocation invoices, call us at 0800 782 386.