How can we help?

The answer you’re looking for may be in the FAQs listed here but, if not, you’ll find contact details related to different queries also listed below.

Report cabinet graffiti

Report cabinet graffiti

If you spot grafitti on one of our cabinets give as a call on

0800 222 638.

Report network damage

Report network damage

0800 4 NETWORK
(0800 463 896)

Contact us

Contact Us

You can email us online or give us a call on 0800 600 100

Postal details

Postal details


PO Box 632
Wellington 6140
New Zealand

Investor enquiries

Investor enquiries

Brett Jackson
Investor Relations Manager

Media enquiries

Media enquiries

Nathan Beaumont
Media & PR Manager
021 243 8412

Get in touch

General enquiry

You can email us by filling out the below form so you don't have to wait for us to answer your call. We'll aim to get back to you by the next business day.

Your contact details:

Address in relation to your query

Your query:

Have you contacted your phone and broadband provider about this?
Have you previously contacted us about this issue?

You can attach photos to send us (please keep file size to less than 1MB):

Online consent form

You can submit your consent for installing UFB in your right of way or cross lease online by filling out this form. For information on providing consent for your apartment or office building refer to Building owner consent and installs.

Please fill in and submit online.

Property details

Owner details

We may contact you to verify your identity and confirm your consent

Are you the best person to contact for site access?

Terms and conditions

By signing this consent form, I give my consent for Chorus and its approved contractors
to access my property and use any existing poles or other fixtures thereon (if necessary) to install and maintain fibre optic cables and related UFB network equipment, and to apply for and work in accordance with the conditions of any necessary consents required under the Resource Management Act 1991 or Heritage New Zealand Pouhere Taonga Act 2014.

Chorus also has consent to access the same network for repair and/or removal from time to time in the future. This consent shall continue whilst such equipment remains at my property.

I acknowledge that Chorus has continuing ownership of the network or equipment they install and agree that it must not be worked on or interfered with without Chorus’ prior consent.

If another entity takes over responsibility for installing the UFB network, then my consent and its terms will apply to that new entity.

Chorus may exercise rights as my licensee (for the purposes of the Land Transfer Regulations 2002) in respect of any existing telecommunications easements granted in favour of me or my property.

We agree that this consent shall be deemed to be notice pursuant to section 135 of the
Telecommunications Act and contains all applicable conditions between us where Chorus
is installing UFB fibre in a “road” (as defined under that Act) on my property.

Chorus will ensure that all works are carried out with the following principles and in accordance with legal requirements and industry standards:
  • Chorus will take into consideration any reasonable directions I give before work starts, so long as I have given advanced notice.
  • The team on site will maintain all industry safety standards and conduct themselves professionally at all times.
  • Chorus will work to minimise disruptions wherever possible, providing advance notice of any parking or access restrictions.
  • When works are complete, Chorus will leave all work areas in a neat and tidy state.
Chorus’ Liability: In the unlikely event that Chorus or its approved contractor damages any of my property while undertaking these works, they will pay the reasonable cost of repair up to a $500,000 maximum total. I agree to use my best endeavours to provide Chorus with details of any claim within one month after becoming aware of any such damage. I will not pursue any of Chorus’ contractors or agents for any claim directly.

Billing enquiry

I would prefer to be contacted by

Subdivisions form

The Subdivisions Group is Chorus’ dedicated team for development support. They’ll be able to assist with your queries and guide you through the process of getting telecommunication services installed.

So we can provide you the right advice, please complete the form below with information about your development including the location, lot numbers and any existing buildings as well as a copy of your plan. 

Tell us about your development

Your details

Upload plans and any other relevant documentation (keep each file under 1MB)

MDU pre consent

You can provide your pre-consent for installing fibre in your shared property by completing this form. This means that when we receive an order for fibre from one of the tenants or residents, your building or shared driveway will be wired with fibre faster.

Property details

Owner details

Are you the best person to contact for site access?

Terms or conditions

PO Box 6640
Wellesley St
Auckland 1141
New Zealand

If you’d like to discuss the benefits of fibre, what is available at your address, or feedback on work around your property please give us a call between 8:30am-5:00pm, Monday to Friday on 0800 600 100

To report damage to our network, cut cables, damaged cabinets or pillars - call 0800 4 NETWORK (0800 463 896)

Brett Jackson
Investor relations
P:64 4 896 4039

Nathan Beaumont
Media & PR Manager
P:021 243 8412