You can make a billing enquiry by filling out your details and submitting this online form. We'll do our best to reply by the end of the next working day.

Our dedicated team will assist you with your queries and guide you through the process of getting telecommunications services installed at your development.

So we can provide you the right advice, please complete our online form with information about your development including the location, lot numbers, and any existing buildings as well as a copy of your plan.

You can email us by entering your details and submitting this online form. We'll do our best to reply by the end of the next working day.

A High Load Permit may be required if you are moving large structures by road. Typical high loads include houses, boats, machinery and industrial structures. When transporting any load over 4.25m high, the transporting vehicle must carry a High Load Permit from the appropriate companies in accordance with NZTA requirements.

For Loads up to 4.25 metres high:
No Permit is required.

For Loads between 4.25 and 5.0 metres high:
No Permit required but you must have written permission from the owner of any overhead obstruction that the vehicle can't clear safely.

For Loads between 5.0 and 5.5 metres high:

We will check the proposed route and if the route is clear to the height required, a Permit will be issued. If there are low lines we arrange to escort and manage the obstruction at no cost.

For Loads over 5.5 metres high:
We will check the proposed route and if the route is clear to the height required, a Permit will be issued. If the route is not clear we will arrange an escort and manage the obstructions for which a charge will apply. Where an escort is required charges may be incurred. Escorts are normally charged on a time, materials and vehicle basis. Please call us on 0800 822 003 if you would like an indication of costs.

Once we have received your application we will determine if an escort is required and issue a High Load Permit if approved.

This application must be submitted with a minimum of 2 clear working days notice. All loads may be subject to a route check.

Please report all damage to Chorus’s network equipment (e.g. damaged cabinets, severed fibre cables) by entering your details and submitting this online form. We appreciate your help looking after our network.

Missing the power cable for your ONT?

You can get your pre-consent for installing fibre in your shared property by completing this form. This means that when we receive an order for fibre from one of the tenants or residents, your building or shared driveway will be wired with fibre faster.

Please note for legal reasons this form must be filled out online. It cannot be printed off an emailed or posted in.

You can submit your consent for installing UFB in your right of way or cross lease online by filling out our online form. For information on providing consent for your apartment or office building refer to Building owner consent and installs.