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You can make a billing enquiry by filling out your details and submitting this online form. We'll do our best to reply by the end of the next working day.
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Our dedicated team will assist you with your queries and guide you through the process of getting telecommunications services installed at your development.

So we can provide you the right advice, please complete our online form with information about your development including the location, lot numbers, and any existing buildings as well as a copy of your plan.
Submit request
You can email us by entering your details and submitting this online form. We'll do our best to reply by the end of the next working day.
Email us
A High Load Permit may be required if you are moving large structures by road. Typical high loads include houses, boats, machinery and industrial structures. When transporting any load over 4.25m high, the transporting vehicle must carry a High Load Permit from the appropriate companies in accordance with NZTA requirements.

For Loads up to 4.25 metres high:
No Permit is required.

For Loads between 4.25 and 5.0 metres high:
No Permit required but you must have written permission from the owner of any overhead obstruction that the vehicle can't clear safely.

For Loads between 5.0 and 5.5 metres high:

We will check the proposed route and if the route is clear to the height required, a Permit will be issued. If there are low lines we arrange to escort and manage the obstruction at no cost.

For Loads over 5.5 metres high:
We will check the proposed route and if the route is clear to the height required, a Permit will be issued. If the route is not clear we will arrange an escort and manage the obstructions for which a charge will apply. Where an escort is required charges may be incurred. Escorts are normally charged on a time, materials and vehicle basis. Please call us on 0800 822 124 if you would like an indication of costs.

Once we have received your application we will determine if an escort is required and issue a High Load Permit if approved.



A copy of the Permit will be emailed to you and it must be carried by the transporting vehicle. If you have any issues with this form please call us on 0800 822 124 or email us.

This application must be submitted with a minimum of 2 clear working days notice. All loads may be subject to a route check.

High load permit request

Other ways to get in touch

  • Report cabinet graffiti

    If you spot graffiti on one of our cabinets, give us a call on 0800 222 638

  • Report network damage and health & safety

    0800 4 NETWORK
    (0800 463 896)

  • Contact us

    You can email us online or give us a call on 0800 600 100. Our Contact Centre is open 8:30-5 Monday to Friday (8:30-4 Thursdays)

  • Postal details

    Chorus
    PO Box 6640
    Wellesley St, Auckland 1141
    New Zealand

  • Investor enquiries

    Brett Jackson
    Investor relations manager
    brett.jackson@chorus.co.nz

  • Media enquiries

    Nathan Beaumont
    Media & PR manager
    nathan.beaumont@chorus.co.nz