Missing the power cable for your ONT?

Our dedicated team will assist you with your queries and guide you through the process of getting telecommunications services installed at your development.

So we can provide you the right advice, please complete our online form with information about your development including the location, lot numbers, and any existing buildings as well as a copy of your plan.

A High Load Permit may be required if you are moving large structures by road. Typical high loads include houses, boats, machinery, and industrial structures. When transporting any load over 4.30m high but lower than 5m, the transporting vehicle must carry written permission from Chorus to travel under any lines the load cannot pass under. For loads over 5m written permission for any Chorus lines the high load passes under.

For Loads up to 4.30 metres high: No written approval is required from Chorus.

For Loads between 4.30 and 5.0 metres high: The High Load Operator is to confirm any obstructions which is any network impacted on the route. If the route is not clear, then you must contact Chorus and we will manage the obstructions for which a charge will apply.

For Loads over 5.0 metres high: The High Load Operator is to confirm any network the load cannot pass under. Where Chorus network is on the route, upon notification, by the High Load Operator, Chorus will check the network that has been identified on the proposed route and if the load is clear to the height required, an approval letter will be issued. If the route is not clear, we will arrange an escort and manage the obstructions for which a charge will apply.

If the High Load Operator identifies network that the load cannot pass under and Chorus has to manage the obstruction in order for the load to proceed or an escort is required charges will apply, these are normally charged on a time, materials, and vehicle basis.

If you would like an approval letter to travel or a quote for an indication of costs, please submit an application form or call us on 0800 822 003.

Once we have received your application we will determine if an escort is required, if the proposed route is free from obstructions a High Load approval letter will be issued stating no escort required. If the proposed route is NOT free from obstructions we will issue the approval letter stating that an escort is required and manage the obstructions identified.

A copy of the approval letter will be emailed to you and it must be carried by the transporting vehicle.

If you have any issues with this form please call us on 0800 822 003 or email us.

This application must be submitted with a minimum of 5 clear working days’ notice. All loads may be subject to a route check.

Please report all damage to Chorus’s network equipment (e.g. damaged cabinets, severed fibre cables) by entering your details and submitting this online form. We appreciate your help looking after our network.

You can make a billing enquiry by filling out your details and submitting this online form. We'll do our best to reply by the end of the next working day.

You can email us by entering your details and submitting this online form. We'll do our best to reply by the end of the next working day.

You can get your pre-consent for installing fibre in your shared property by completing this form. This means that when we receive an order for fibre from one of the tenants or residents, your building or shared driveway will be wired with fibre faster.

Please note for legal reasons this form must be filled out online. It cannot be printed off an emailed or posted in.

You can submit your consent for installing UFB in your right of way or cross lease online by filling out our online form. For information on providing consent for your apartment or office building refer to Building owner consent and installs.