Contact Us

How can we help?

• I'm having trouble with my phone or broadband, who should I call?

  Contact your phone or broadband provider first to log a problem. If the issue is related to our network, your provider will then log a job with us and we will work with them to fix the problem.

• Who do I contact to get phone or broadband services?

  Have a look at our map of broadband providers in your area, then contact your preferred provider to order phone or broadband services.

• How do I give feedback on a Chorus service technician?

  We welcome feedback on all aspects of our service. Please send us your feedback here

• How can I pay Chorus?

  There are 3 easy ways to pay Chorus

  • Direct Credit

  Bank Details: Chorus Ltd

  03-0584-0256885-00

   

  • Credit Card

  Please go here  

  If you elect to pay by debit or credit card you will incur an additional fee of 2%  inclusive GST.

  To ensure we match your payment to your Account please include your Account name and Customer number in the particulars/ reference fields when paying by Direct Credit.

   

   

  • Cheque

  Post cheques to: PO Box 6640, Wellesley Street, Auckland 1141

  Swiftcode: ANZBNZ22

  Please include remittance from you invoice with your cheque, or your account number, account name and invoice date.

   

   Payment remittances can be emailed to payments@chorus.co.nz

   Note: RSP’s please refer to Chorus customer website for banking details

   

• How do I change or find out my appointment date or time?

  Please contact your broadband provider and they will advise your confirmed appointment or alter the date and time.

• Who will install wiring for fibre broadband if I’m building a new house?

  The Chorus network is typically built to the boundary of your boundary and you, your builder or electrician will need to lay green telecommunications pipe from the boundary to the external termination point (ETP) on the house. We’ll provide and install the ETP. Once that’s done, we will then install an Optical Network Terminator (ONT) inside the house to connect your property to our fibre network.
  To find out more about the exact specifications that need to be followed when wiring a new home see here.

• I've had fibre installed, but I need to speak to someone about reinstating the surface of my property.Who do I talk to?

  The quickest way for us to process your reinstatement request is to email us. Please complete all the fields in the form as requested and supply photos of the area to be reinstated.

• Where do I send my signed consent?

  Please either fill out an online consent form here or the address provided on your form.

• What if I have a complaint?

  Your first port of call should be your broadband provider. If you are unsure who this is, it's the company you pay your phone or broadband account to, or you can get in touch with the TDR and their infomation can be found here.

Get in touch

• General enquiry
• Online consent form
• Billing enquiry
• Subdivisions form
• MDU pre consent

General enquiry

You can email us by filling out the below form so you don't have to wait for us to answer your call. We'll aim to get back to you by the next business day.

Your contact details:

Name:

Daytime phone number:

Mobile phone number:

Your email address:

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Address in relation to your query

Street number and name:

Suburb:

Town or city:

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Your query:

I'd like to talk about:

Broadband services available at my address My broadband performance - please contact your phone and broadband provider first Ultra-fast broadband delivered over fibre Feedback on your service technicans Reinstatement of my property Health and safety concerns Reporting a driving concern Other (please indicate below)

If you indicated other, please give us some more information

Who is your phone and broadband provider (if applicable)?

Have you contacted your phone and broadband provider about this?

• Yes
• No

Have you previously contacted us about this issue?

• Yes
• No

Chorus reference number (if you have one):

Details of your query (please note there's a limit of 1,000 characters in this field - give us a brief overview and we'll contact you to find out more) or you can attach a document to send to us

You can attach photos to send us (please keep file size to less than 1MB):

Photo 1

Photo 2

Photo 3

Submit Cancel

Online consent form

You can submit your consent for installing UFB in your right of way or cross lease online by filling out this form. For information on providing consent for your apartment or office building refer to Building owner consent and installs.

Please fill in and submit online.

Chorus reference number: if we have already sent you a letter requesting your consent, the reference number can be found at the top of the first page

Property details

Unit number, street number, street name

Suburb

Town or city

Postcode

Certificate of Title or Legal Description if available (this may be found on your rates bill)

Owner details

We may contact you to verify your identity and confirm your consent

The property is owned by:

An individual(s) A trust A company Consent is being sought by a Body Corporate

Company or landowners name

Daytime phone number

Mobile phone number

Email

Are you the best person to contact for site access?

• Yes
• No - if not please provide contact details

Site contact's name

Daytime phone number

Email

Terms and conditions

By ticking this box, I confirm that I am the legal owner or have delegated authority to provide this consent and I am agreeing the following:

By signing this consent form, I give my consent for Chorus and its approved contractors

to access my property and use any existing poles or other fixtures thereon (if necessary) to install and maintain fibre optic cables and related UFB network equipment, and to apply for and work in accordance with the conditions of any necessary consents required under the Resource Management Act 1991 or Heritage New Zealand Pouhere Taonga Act 2014.

Chorus also has consent to access the same network for repair and/or removal from time to time in the future. This consent shall continue whilst such equipment remains at my property.

I acknowledge that Chorus has continuing ownership of the network or equipment they install and agree that it must not be worked on or interfered with without Chorus’ prior consent.

If another entity takes over responsibility for installing the UFB network, then my consent and its terms will apply to that new entity.

Chorus may exercise rights as my licensee (for the purposes of the Land Transfer Regulations 2002) in respect of any existing telecommunications easements granted in favour of me or my property.

We agree that this consent shall be deemed to be notice pursuant to section 135 of the

Telecommunications Act and contains all applicable conditions between us where Chorus

is installing UFB fibre in a “road” (as defined under that Act) on my property.

Chorus will ensure that all works are carried out with the following principles and in accordance with legal requirements and industry standards:

• Chorus will take into consideration any reasonable directions I give before work starts, so long as I have given advanced notice.
• The team on site will maintain all industry safety standards and conduct themselves professionally at all times.
• Chorus will work to minimise disruptions wherever possible, providing advance notice of any parking or access restrictions.
• When works are complete, Chorus will leave all work areas in a neat and tidy state.

Chorus’ Liability: In the unlikely event that Chorus or its approved contractor damages any of my property while undertaking these works, they will pay the reasonable cost of repair up to a $500,000 maximum total. I agree to use my best endeavours to provide Chorus with details of any claim within one month after becoming aware of any such damage. I will not pursue any of Chorus’ contractors or agents for any claim directly.

If you do not want to tick the box above please let us know why

Submit Cancel

Billing enquiry

Your name:

Company name (if applicable)

Daytime phone number

Mobile phone number

Email address

I would prefer to be contacted by

• Daytime phone number
• Mobile phone number
• Email

Chorus invoice number:

Invoice date:

Locate number:

Please let us know about your billing enquiry

I want a copy of my invoice I want a copy of a damage report I want a copy of the cable locate I want to dispute my cable damage bill I want to dispute my cable locate bill Other

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Please provide details of your query - note there is a 1500 character limit. Give us an overview and we will contact you if we need more information.

Submit Cancel

Subdivisions form

The Subdivisions Group is Chorus’ dedicated team for development support. They’ll be able to assist with your queries and guide you through the process of getting telecommunication services installed.

So we can provide you the right advice, please complete the form below with information about your development including the location, lot numbers and any existing buildings as well as a copy of your plan. 

Tell us about your development

Subdivision address (or close to it):

Select the council you are dealing with

Ashburton District Council Auckland Council Bay of Plenty Regional Council Buller District Council Canterbury Regional Council Carterton District Council Central Hawke's Bay District Council Central Otago District Council Chatham Islands Council Christchurch City Council Clutha District Council Dunedin City Council Far North District Council Gisborne District Council Gore District Council Grey District Council Hamilton City Council Hastings District Council Hauraki District Council Hawke's Bay Regional Council Horowhenua District Council Hurunui District Council Hutt City Council Invercargill City Council Kaikoura District Council Kaipara District Council Kapiti Coast District Council Kawerau District Council MacKenzie District Council Manawatu District Council Manawatu-Wanganui Regional Council Marlborough District Council Masterton District Council Matamata-Piako District Council Napier City Council Nelson City Council New Plymouth District Council Northland Regional Council Opotiki District Council Otago Regional Council Otorohanga District Council Palmerston North City Council Porirua City Council Queenstown-Lakes District Council Rangitikei District Council Rotorua District Council Ruapehu District Council Selwyn District Council South Taranaki District Council South Waikato District Council Southland District Council Southland Rgional Council Stratford District Council Taranaki Regional Council Tararua District Council Tasman District Council Taupo District Council Tauranga City Council Thames-Coromandel District Council Timaru District Council Upper Hutt City Council Waikato District Council Waikato Regional Council Waimakariri District Council Waimate District Council Waipa District Council Wairoa District Council Waitaki District Council Waitomo District Council Wanganui District Council Wellington City Council Wellington Regional Council West Coast Regional Council Western Bay of Plenty District Council Westland District Council Whakatane District Council Whangarei District Council

Your reference number (if you have one)

DP lot number (of the lot being subdivided):

Total number of lots

Existing lots

New lots

Are there any existing building/s on the lot/s which already have connection?

Total stages in the development:

The number of this stage

When are you planning civil work to begin?

00:0001:0002:0003:0004:0005:0006:0007:0008:0009:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:0020:0021:0022:0023:00

Your details

Developer's name:

Address

Your email address:

Daytime phone number:

Mobile phone number:

Site contact name:

Upload plans and any other relevant documentation (keep each file under 1MB)

Load your plan

Supporting document 1

Supporting document 2

Is there anything else you would like to tell us about your development? (max 1000 characters)

Submit Cancel

MDU pre consent

You can provide your pre-consent for installing fibre in your shared property by completing this form. This means that when we receive an order for fibre from one of the tenants or residents, your building or shared driveway will be wired with fibre faster.

*** Please note for legal reasons. This form must be submitted online. It cannot be printed off and emailed or posted in ***

Chorus reference number (if you have one):

Property details

Unit number, street number, street name

Suburb

Town or city

Postcode

Certificate title reference if available (this may be found on your rates bill)

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Owner details

The property is owned by:

Company Consent is being sought by a Body Corporate An individual or individuals

Company name (if applicable)

Full name (as it appears on the property title)

Your name (if different from above):

Daytime phone number:

Email:

Are you the best person to contact for site access?

• Yes
• No - if not please provide contact details

Site contact's name

Daytime phone number

Email:

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Terms or conditions

By ticking this box, I confirm that I am the legal owner or have delegated authority to provide this consent and I am agreeing to the following

Submit Cancel