Email us
Send us your contact details and some information about how we can assist and we will be in touch.
Sometimes you just need to get in touch with us. You can email or ring our team.
If you are looking for assistance with a fault with your phone or broadband or you want to order a new service your first port of call should be your telecommunications service provider.
We have provided some links to useful information that may help with your query.
Contact details
Our contact details
Phone numbers, physical and postal addresses and email addresses.
Help for builders and developers
All you need to know about developments and subdivisions
We've put together a section covering all you need to know about getting phone and broadband services into your subdivision or development.
Fibre subdivisions
Are you developing a fibre subdivision and want to know which telecommunications service providers are offering UFB-based services in your area?
Billing enquiries for damage to our network
Do you have questions around a bill we have sent you for damage to our network?
Help for residential services
Got a problem with your phone or broadband?
If you have a problem with your phone or broadband service you should contact your provider first as this is the fastest way to get your issue resolved.
Planning some work on your property?
We can help you avoid damaging our network. Remember to visit www.b4udig.co.nz to request network plans.
Would you like us to move part of our network?
If you are planning a new driveway and a plinth or cabinet is in the way find out how to get it moved.
Do you want to give us feedback on a service technician's visit?
Please let us know about your experience with our service technicians.
When will you get UFB or RBI at your address
Enter your address at the top of the page or visit our Broadband Capability Map.
Do you want to get UFB installed at your address?
First, enter your address at the top of the page and check if UFB is available then see which broadband providers are offering UFB-based services in your area. Give them a ring and place an order.