I need help with...

A missing ONT cable
A missing ONT cable

Order a free replacement power cable for your Chorus fibre box.

Replace your ONT power cable
Developing a new property
Developing a new property

Get fast fibre broadband connected your new section or property development.

Start your application
Resolving workmanship problems
Resolving workmanship problems

Dissatisfied with the quality of your installation? Request for Chorus to assess the problem.

Report a problem
Reporting damage to our network
Reporting damage to our network

Contact Chorus to report damage to our network, including cables, cabinets, plinths and poles.

Report damage
Making a billing enquiry
Making a billing enquiry

Contact us if you have any questions about an invoice from Chorus.

Submit billing enquiry
Requesting a high load permit
Requesting a high load permit

Moving a large structure by road? Apply to have your permit requirements assessed.

Submit a request
Granting consent to install fibre
Granting consent to install fibre

Submit your consent to install fast fibre broadband in your right of way or cross lease or get pre-consent for a shared property.

Grant consent for a right of way Pre-consenting for multiple dwelling units

Contact us

Get fibre

Place an order to get fibre installed at your place and enjoy fast and reliable broadband.

Get fibre without a connection Get fibre with a connection

Have a query about an open request submitted directly through a Chorus door-to-door agent or our website? Call us on 0800 222 644.

New property developments

Get fast broadband connected to your new section, subdivision or property development.

Learn more Common pre-application questions
Move your network

Need to move or change how fibre is set up at your address? We can help get it sorted safely without damaging the network.

Before you dig Outside boundary request Inside boundary request
Report damage

You can report safety concerns or damage to the Chorus network at 0800 463 896.

Billing queries

Damage claim invoices, call us at 0800 245 537.

Network relocation invoices, call us at 0800 782 386.

General enquiry

Our Contact Centre is open 8:30am - 5pm Monday to Friday (8:30am - 4pm Thursdays).

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Call us on 0800 600 100