What's happening?

In the coming months we plan to withdraw the copper network from fewer than one percent of homes and businesses that use copper today. This will only apply to streets where fibre is already available. If you’re affected, you’ll need to move to fibre or another technology to stay connected to broadband and phone services. Monitored medical and home alarms that use your copper connection will also be affected.

Register for updates

Withdrawing the copper network

Don't worry, we won't be closing the copper network all in one go. A co-ordinated, staged approach is planned. We'll let you know when you're affected and you'll have plenty of time to make the switch.

How to get connected to fibre

Fibre installation is free in most circumstances. We work with phone and broadband providers to deliver fibre into homes and businesses across the country. Find out how to order fibre and what's involved in getting connected.

Am I in an affected area?

Enter your address in our map below to see if copper services are being withdrawn from your place.

Download the ESRI GIS shapefile that powers this map.

People

Fibre. It's how we internet now

Nearly 1 in 3 Kiwis now use fibre to connect to the internet at home. With better capacity, reliability and faster speeds than copper, it supports a range of online activities.

Why fibre

Fibre. It's how we internet now

Nearly 1 in 3 Kiwis now use fibre to connect to the internet at home. With better capacity, reliability and faster speeds than copper, it supports a range of online activities.

Why fibre

What do I do next?

Equipment connected to our copper network like landlines and monitored alarms will be affected when you move to a different technology like fibre.

Follow these steps to stay connected to your important services.

Moving your landline

You can keep your landlines connected when you move to fibre and two unique phone lines are able to be supported at one address.

When you order fibre with your provider, make sure you request integrated wiring. It's a free service that will help to optimise your connection. Learn how your landline can work with fibre broadband.

LEARN MORE
  • Connect your home phone to fibre
  • Learn about integrated wiring
  • Two unique lines per address
How to stay connected during a power outage

Alarm systems and landlines connected to fibre won't operate if there's a power outage. If the power is out, you won't be able to contact emergency 111 services using your landline, unless you have a charged mobile phone or battery back-up. Speak to your provider if you do not have a mobile phone, or you have issues with mobile connection at your place.

LEARN MORE
  • Do you need a mobile phone or backup power?
  • Ask what options your ISP provides
  • Speak to your alarm provider
Moving systems that rely on copper, like alarms

If you have a monitored alarm system or other services operating over our copper network, it's important you get in touch with your broadband, alarm, or other system providers to let them know copper services are being withdrawn from your place. That way, we can take the right steps to keep your services connected during the switch over.

LEARN MORE
  • Let your broadband provider know
  • Get in touch with your alarm provider
  • Check your devices will be compatible

Still have questions? Book a call with our helpful team.

Close
Close