What's happening?
In the coming months we plan to withdraw the copper network from fewer than three percent of homes and businesses that use copper today. This will only apply to streets where fibre is already available. If you’re affected, you’ll need to move to fibre or another technology to stay connected to broadband and phone services. Monitored medical and home alarms that use your copper connection will also be affected.
Am I in an affected area?
Enter your address in our map below to see if copper services are being withdrawn from your place.
Download the ESRI GIS shapefile that powers this map.
New Zealand runs on fibre
Nearly 1 in 3 Kiwis now use fibre to connect to the internet at home. With better capacity, reliability and faster speeds than copper, it supports a range of online activities.
Why fibreNew Zealand runs on fibre
Nearly 1 in 3 Kiwis now use fibre to connect to the internet at home. With better capacity, reliability and faster speeds than copper, it supports a range of online activities.
Why fibreWhat do I do next?
Equipment connected to our copper network like landlines and monitored alarms will be affected when you move to a different technology like fibre.
Follow these steps to stay connected to your important services.
Moving your landline
You can keep your landlines connected when you move to fibre and two unique phone lines are able to be supported at one address.
When you order fibre with your provider, make sure you request integrated wiring. It's a free service that will help to optimise your connection. Learn how your landline can work with fibre broadband.
If you have multiple landline phones in various rooms, let your service provider know. They can then ensure any change in the network connection you use still allows you to keep using your existing phone wiring / jackpoints. A Chorus technician may also be required to complete this activity.
- Connect your home phone to fibre
- Learn about integrated wiring
- Two unique lines per address
How to stay connected during a power outage
Alarm systems and landlines connected to fibre won't operate if there's a power outage. If the power is out, you won't be able to contact emergency 111 services using your landline, unless you have a charged mobile phone or battery back-up. Speak to your provider if you do not have a mobile phone, or you have issues with mobile connection at your place.
- Do you need a mobile phone or backup power?
- Ask what options your ISP provides
- Speak to your alarm provider
Moving systems that rely on copper, like alarms
If you have a monitored alarm system or other services operating over our copper network, it's important you get in touch with your broadband, alarm, or other system providers to let them know copper services are being withdrawn from your place. That way, we can take the right steps to keep your services connected during the switch over.
- Let your broadband provider know
- Get in touch with your alarm provider
- Check your devices will be compatible
Already have a fibre box installed at your property?
If fibre is already installed at your property, simply contact your service provider, let them know you have a fibre box installed and they’ll help you activate the connection. You can find out more here.
