Moving systems that rely on copper
If you have a medical or home alarm operating over our copper network (or another service that relies on copper, like a fax machine), here’s what you need to do to keep them connected when you move to a newer technology like fibre.
Let your broadband provider know
When you place your order for a fibre plan with your broadband provider, be sure to let them know you have a monitored home security, medical alarm or other service that relies on your current copper connection. That way, we can take the right steps to keep them fully operational when you switch from copper to fibre.
Get in touch with your alarm or other system provider
It’s a good idea to also get in touch with whoever provides your alarm or other service to see if your devices will be compatible with your new fibre broadband service. Most newer devices will easily let you change connection type, but an older alarm for example, may need a small plug-in IP module from your provider to get things working over fibre. If you need to upgrade something like an alarm, it’s a good idea to get it set up and ready to go before you get connected to fibre. That way we’ll be able to minimise any interruptions during the move.
Don't worry, we won't be closing the copper network all in one go. A co-ordinated, staged approach is planned. We'll let you ...
Fibre installation is free in most circumstances. We work with phone and broadband providers to deliver fibre into homes and ...