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Withdrawing copper services

Copper withdrawal > Withdrawing copper services

As Chorus is the network owner and operator, we’ll be working closely with phone and broadband providers to make this transition off the copper network as smooth as possible.

The Copper Withdrawal Code

A Copper Withdrawal Code governs this process – it contains consumer protection requirements so that if you are affected by copper withdrawal you can:

  • understand the process
  • have a reasonable time to prepare
  • have information about switching to an alternative technology, like fibre
  • have a fibre service with similar functions installed before copper is withdrawn (if you choose to).

The Copper Withdrawal Code was developed by the Commerce Commission. We need to comply with the Code before we can switch off your copper services.

The notice process: what you can expect

In line with the Code, we will be giving you notice at different stages of the process.

First notice

You’ll receive a first notice from us at least six months prior to the date that copper services will be withdrawn from your address. We’ll also provide information on how to move to fibre to keep your broadband, landline and any monitored alarm services connected.

Further and final notices

If you haven’t taken action (by switching to fibre or another service, moving premises or choosing to disconnect) then you will receive two further reminders before we stop supplying copper:

  • A further notice: three months before the date we intend to withdraw copper services at your address.
  • A final notice: 20 working days prior to our intended withdrawal date.

Confirmation notice

At the end of the six month notice period, if you are still receiving copper services at your address and have not ordered a fibre service, another service, or chosen to disconnect, we will send you a notice with a confirmed withdrawal date.

Continuation notice

If we are unable to withdraw copper from your address, we will send you a notice to let you know that the copper network will remain connected at your address.

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