Start planning early
We recommend you get in touch with us at least three months before you start building. This is because when we install our network, we need to bring it from the street to your property, usually underground. So for efficiencies, it’s great if we can plan ahead and use the trenches dug for other utilities or build components.
View our handy how-to-guide to find out what's involved to get your development connected.
How to apply:
Are you looking for a simple estimate or are you ready to break ground?
Getting your development connected:
Steps to getting your development connected:
- Development/scheme plans
- Total number of lots requiring connections
- Any plans to complete your development in stages
- Common services trench plans
- Other utility plans
- On-site contractor details
Based on the location, number of lots and connections requested, we’ll assess the work required and provide a quote and contract for installing broadband and voice services within your development.
The contract will provide details of what we intend to do at your development, along with any actions that are your responsibility. Both the quote and contract are valid for 90 days.
- accept the quote and agree to provide full payment within 30 days of acceptance
- agree to the planned work that will be carried out
- let us know you understand our health and safety requirements. Your safety and the safety of our technicians onsite are important to us
We align our design with the stages you are building in to make sure the most efficient and cost effective build is planned. To do this, we consult your scheme plan and power plan for the entire development. It’s best practice to have power and telecommunications in the same trench.
It takes approximately four weeks for us to create your design plan and this will outline the telecommunications infrastructure and architecture for you to follow.
If your development is planned across multiple stages the design plan will be refreshed and a new contract issued at each subsequent stage.
What we do:
- Before work can begin, we’ll conduct a remote risk assessment based on your design plan and other information. We’ll then work with you and your lead contractor to develop and agree a specific site safe plan.
- We supply all materials needed for the connection of your property. We’ll let you know when these are ready and from there you’ll have ten days to collect them from our service company depot.
- Once the telecommunications network is in the ground, we’ll take care of any jointing, testing or commissioned works.
What you do:
Installing the telecommunication infrastructure materials within your development is your responsibility and at your cost. Trenching (usually shared with your power cabling) and laying the required telecommunications infrastructure will be managed by you but one of our technicians will be onsite to make sure it meets the installation standards and mirrors the design plan. Our network build on your development will begin once:
- The design plan has been received
- You’ve collected your telecommunications infrastructure materials from our service company depot
- Berm levels have been finalised, kerb lines are in place, boundary pegs have been permanently placed in position and, when separating your trenching, other underground services have been laid.
- The design plan has been received
When your installation work is completed, you’ll need to provide us with your 'as-builts' plans (the materials you’ve installed at your site), and your Land Title plans that you’re submitting to your local council.
Once all build and quality assurance testing is completed and passed we will provide you with a clearance letter. A clearance letter is usually requested by your local council before you can receive your Completion of Resource Consent Conditions (224c Certification).
We’ll also update our records within 20 working days of this clearance letter being issued so that your development’s new occupants can request services from their broadband provider.
Ongoing repairs and maintenance of the network remains our responsibility once the network has been installed and commissioned.
If your development lots are accessed by a right-of-way or shared driveway, you’ll need to register an easement to allow us continued access to maintain and upgrade our network. The easement will need to be shown in your draft Land Title Plans. Find our more here.
In your clearance letter we will provide a date for when you (or the new occupants) can place an order with your broadband or phone provider to get your new telecommunication services up and running.
To make the connection process easier, we can install an optical network terminal in every premise within your development so you can market your development as ‘fibre ready’. An optical network terminal (or ONT) is a small box inside your house which your modem plugs into. Being ‘fibre ready’ provides a better experience for your new occupants, as all they’ll need to do is plug in the modem.