Before you get the application process underway, it's worthwhile having a read through the information below about what to expect around costs, timing and also what details you will need to supply.
That way there’s no nasty surprises further down the process and if you’re still a way off actually doing work on site, you can start planning now for how the network installation will fit in with your overarching development programme for the site.
The basic details we’ll ask for are:
Before proceeding to a contract, or in the case where one of our team will need to assess your request to provide a quote, we will also ask for:
Before we can provide a design, we will also need:
The full process can take anywhere from a few weeks to a number of months depending on:
You might think your development is simple, however the work required to get our network to your site can be very complex, even for a small development. Because there is no obligation to proceed, it can be good to request a quote early and then come back to resume when you’re ready. We just ask that you confirm the detailed requirements of the installation work early enough to allow us time to get all the work done prior to any new occupants moving in.
Tip: On average it can take us up to five months to get everything lined up ready for your site. This is to accommodate lead time for network design, council permits and technician availability in your area.
After filling in our online form, provided your job is within certain criteria, you’ll receive a quote immediately. If that’s not possible, your request will need to be assessed by our team and we will aim to provide a quote within five business days.
Once you’ve agreed and paid based on the quote provided, we’ll complete a more detailed assessment of the request. In most cases, within five business days you can expect an update on your job. If we advise that you will need to install materials inside the development boundary, Chorus will work with you to agree timings for that work.
We will aim to supply a clearance letter within ten business days of all the requirements being met. If you order pre-built-fibre, then we will respond to your order request within ten business days and work with you to agree timings for the install.
All job requests will have a cost attached to offset the expenses required for Chorus to bring our network to your site. This cost is based on:
When outside one of our UFB areas, we also consider how close the development is to our existing network and what is required to increase capacity and extend the network.
There are a few instances where additional costs may apply:
If you would like to get a cost indication for a specific development, then please proceed to request a quote.
If you have a complex development with multiple lots or dwellings being delivered over a staggered timeframe, we recommend you separate your job requests into stages. When the network build work for each stage is completed, we’ll update our records and provide the clearance letter which you'll need to meet your Council 224C consent condition.
To allow flexibility for the different timing complications that may come up on your project, we recommend each multi-dwelling unit, like apartment buildings, are in their own stage and separate from any single-dwelling units, like houses.
This means that we can supply the clearance letter for a completed stage, which then allows you to sell the premises, while you continue to build the next stage(s).
If you’re outside one of our fibre areas, then we will have a look at what network we have in your area. Where we have broadband capable copper, we can offer this to a small development as long as there is sufficient capacity.