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Guide to developing a new property

Before you get started

Before you get the application process underway, it's worthwhile having a read through the information below about what to expect around costs, timing and also what details you will need to supply.

That way there’s no nasty surprises further down the process and if you’re still a way off actually doing work on site, you can start planning now for how the network installation will fit in with your overarching development programme for the site.

What information do I need to prepare?

The basic details we’ll ask for are:

  • your name and email address
  • development address, or legal description of the lot(s)
  • how many connections will be needed?
    You need to count one for each residential or commercial tenancy as well as common services e.g. fire or elevator alarms, lift phone, security or CCTV systems and any other smart locations. We can also cater for temporary connections, such as for a sales office that will only be set up for a short length of time
  • what type of development you are intending to complete?
    For example, is your development an empty section(s), stand-alone house(s), apartments, or retail?
  • whether you’ve noticed any of our existing network that may be affected by your development.

Before proceeding to a contract, or in the case where one of our team will need to assess your request to provide a quote, we will also ask for:

  • contact details of any other key people involved in different aspects of the process.
    This might include the legal owner/developer, a site contact person, and someone who should be across the paperwork
  • timings you are working towards for earthworks, trench open/close and building completion/occupancy. As your development progresses, you'll be able to return at any point an update these details
  • a detailed scheme plan that shows the proposed development site, including any new lot boundaries, and any existing or proposed dwellings in PDF format. These plans are normally created by a surveyor. Please also supply any CAD drawings, if available.

Before we can provide a design, we will also need:

  • a plan from the power company showing where they intend to install their access points, especially for any development where materials will need to be installed inside the site. As much as possible we will try to work in with these locations to use a shared trench
  • level plans showing the internal layout per floor for any multi-dwelling unit within your development.

How long will it take?

Overhead shot of a four people examining a plan on a building site.

The full process can take anywhere from a few weeks to a number of months depending on:

  • Proximity of the site to our nearest network
  • Number of premises in the development and capacity in our existing network
  • Any new roads or infrastructure required on the development site

You might think your development is simple, however the work required to get our network to your site can be very complex, even for a small development. Because there is no obligation to proceed, it can be good to request a quote early and then come back to resume when you’re ready. We just ask that you confirm the detailed requirements of the installation work early enough to allow us time to get all the work done prior to any new occupants moving in.

Tip: On average it can take us up to five months to get everything lined up ready for your site. This is to accommodate lead time for network design, council permits and technician availability in your area.

Timing indications for Chorus’ responsibilities

Quote and agree

After filling in our online form, provided your job is within certain criteria, you’ll receive a quote immediately. If that’s not possible, your request will need to be assessed by our team and we will aim to provide a quote within five business days.

Design and build

Once you’ve agreed and paid based on the quote provided, we’ll complete a more detailed assessment of the request. In most cases, within five business days you can expect an update on your job. If we advise that you will need to install materials inside the development boundary, Chorus will work with you to agree timings for that work.

Clearance and connect

We will aim to supply a clearance letter within ten business days of all the requirements being met. If you order pre-built-fibre, then we will aim to respond to your order request within ten business days and work with you to agree timings for the install.

What will it cost?

A close-up of a person checking off a list on a clipboard.

All job requests will have a cost attached to offset the expenses required for Chorus to bring our network to your site. This cost is based on:

  • whether the development is inside one of our UFB areas
  • the number of connections required
  • the type of development

When outside one of our UFB areas, we also consider how close the development is to our existing network and what is required to increase capacity and extend the network.

There are a few instances where additional costs may apply:

  • if the scope of your development changes from what you originally requested.
  • we will seek to recover our costs if you damage any existing network or need it relocated.
  • if you misplace or damage any new materials that we supply to you, we can recover the costs of replacing them. This is stated in the New Property Development contract.
  • there is a processing fee if you need to register easements for your development.
  • costs may apply to obtain some of the required materials.

If you would like to get a cost indication for a specific development, then please proceed to request a quote.

Large scale development needing staging?

Looking upwards into the setting sunlight, we see two people in hard hats standing on the upper level of tall scaffolding.

If you have a complex development with multiple lots or dwellings being delivered over a staggered timeframe, we recommend you separate your job requests into stages. When the network build work for each stage is completed, we’ll update our records and provide the clearance letter which you'll need to meet your Council 224C consent condition.

To allow flexibility for the different timing complications that may come up on your project, we recommend each multi-dwelling unit, like apartment buildings, are in their own stage and separate from any single-dwelling units, like houses.

This means that we can supply the clearance letter for a completed stage, which then allows you to sell the premises, while you continue to build the next stage(s).

What if there isn’t any fibre nearby?

If you’re outside one of our fibre areas, then we will have a look at what network we have in your area. Where we have broadband capable copper, we can offer this to a small development as long as there is sufficient capacity.