Start planning early

We recommend you get in touch with us at least three months before you start building. This is because when we install our network, we need to bring it from the street to your property, usually underground. So for efficiencies, it’s great if we can plan ahead and use the trenches dug for other utilities or build components.

View our handy how-to-guide to find out what's involved to get your development connected.

How to apply:

Are you looking for a simple estimate or are you ready to break ground?

I need a simple estimate

If you need a simple estimate for council or finance submissions, please complete our online form here.

I am ready to break ground

If you’re ready to apply to get your development connected to our network, please complete our online form here.

Getting your development connected:

Steps to getting your development connected:

1
Register
It’s easy to register, simply complete our online registration form here.
2
Quote and Contract
Based on the location, number of lots and connections requested, we’ll assess the work required and provide a quote and contract for installing broadband and voice services within your development. The contract will provide details of what we intend to do at your development, along with any actions that are your responsibility. Both the quote and contract are valid for 90 days.
3
Accept
By signing and returning the contract to us, you:
  1. accept the quote and agree to provide full payment within 30 days of acceptance
  2. agree to the planned work that will be carried out
  3. let us know you understand our health and safety requirements. Your safety and the safety of our technicians onsite are important to us
4
Design and Build
Once we’ve receive a signed contract and payment we will design and build the network in line with your development’s scheme plan. The design will outline the telecommunications infrastructure and architecture required to build our network to the boundary of your development. Depending on complexity, the build work should be completed between 30-90 days. Ongoing repairs and maintenance of our network remains our responsibility once the network build is complete.

Once we’ve finished building our network to the boundary, it needs to be connected to the new premise through a lead-in pipe. Installing the lead-in pipe within your development is your responsibility and at your cost. Find out how to install a lead-in pipe here.
5
Clearance Letter
A clearance letter is usually requested by your local council before you can receive your Completion of Resource Consent Conditions (224c Certification). Before we can provide you with this letter, you’ll need to send us a copy of the draft Land Title Plans that you’re submitting to your local council.

Easements

If your development lots are accessed by a right-of-way or shared driveway, you’ll need to register an easement to allow us continued access to maintain and upgrade our network. The easement will need to be shown in your draft Land Title Plans. Find out more about easements here.
6
Connect
In your clearance letter we will provide a date for when you (or the new occupants) can place an order with your broadband or phone provider to get your new telecommunication services up and running.

Useful documents

How to guide

A step-by-step guide on what's involved to get your development connected to our network

Guide to lead-ins and trenching

Helpful information on trenching and installing the lead-in

Guide to wiring homes for fibre

A handy guide on how to wire homes for fibre broadband

Technical support documents

General fibre network guidelines (1.9 MB)
Guidelines for single-dwelling units and right-of-ways 01 (1.3 MB)
Premises wiring standards (1.3 MB)