Guide to developing a new property

Answers to common pre-application questions

Read on for answers to some of the most common questions about our property development application process.

What you need to know before you begin your application

If you’re unsure where to start with your application, read through this process overview.

Cost of your application

The cost of your application will depend on several factors, like:

  • whether the development is inside one of our UFB areas
  • the number of connections required
  • the type of development

The best way to get an early cost indication is to enter a few details as part of an initial quote application.

Read more about how we calculate the cost of an application

Information you’ll need to supply

We’ll ask for different information at different steps in the process, but the basic information you’ll need to provide is:

  • your name and email address
  • development address or legal description of the lot(s)
  • how many connections you’ll need
  • what type of development you’re working on
  • whether any of our existing network will be affected by your development

In most cases, we should be able to provide a quote after you provide these basic details. As you progress further in the process, you’ll need to provide more in-depth information such as timings for earthworks and detailed scheme plans.

Read more about what information you’ll need to provide during the application process

Timeframes for job completion

The full process can take anywhere from a few weeks to several months. On average, it can take up to five months to get everything lined up for your site. We also don’t offer a priority service.

There are a number of factors which influence how long each job will take (e.g. the proximity of the site to our nearest network, the number of dwellings in the development, and any new roads or infrastructure required), and it’ll also depend on the requirements of your specific request.

Find out how long each stage of your application should take

Quotes, contracts, and invoices

When you’re ready, you can get submit a few details and, in most cases, you’ll be able to get a quote straight away. You can then print off a copy and send it to your local council or your bank. There is no cost to getting this quote.

Your quote is valid for 90 days. If you’re happy with it, you can then agree to our terms and conditions, and pay the amount quoted. You’ll then receive an invoice and a contract.

Read more about:

Changing what’s on the quote

If you haven’t accepted your quote yet, you can edit your development details to change things like the number of connections or if any existing network will be impacted, and we will recalculate the total amount.

Extending an expired quote

We don’t extend expired quotes. If your quote has expired after 90 days, you’ll need to create a new request.

Adding or changing a name on the quote, invoice, or contract

The contract and the invoice will be made out to the same name. You can make minor edits such as correcting small spelling mistakes, but if you want to change the legal entity the invoice is made out to, we’ll have to cancel the original invoice and issue a new one.

Changing what’s on the contract

If you want to change what’s outlined on your contract, you’ll need to log into your account and let us know straight away. We can work with you to agree an amendment to the scope of the works and let you know if there are any additional fees, such as a design change fee.

Cancelling your job

Get in touch with us as soon as possible if you want to cancel your job. You can contact us after you log into your account.

Design and build process for fibre installation

You might think your development is simple, but the work required to get our network to your site can be very complex, even for a small development.

Find out more about the design and build process

Timelines for design and build of a fibre installation

Once you have agreed and paid for your quote, we will complete a detailed assessment of your request and provide an update on the timelines for the installation. Once your job is with our service company, you will see completion dates on the ‘status’ tab of your request.

There are a number of factors which determines how long each job will take, and it’ll depend on the requirements of your specific request. We’ll try to work in with your development timings, so it is important to update your key dates.

Find out how long it normally takes to complete the process

Carrying out installation work yourself

As part of our assessment of your job, we’ll let you know if you’ll need to do anything inside your development as part of our agreement. You can try to assess this for yourself by using our decision tree.

Materials you need to install within your site

It depends whether our communal infrastructure needs to be installed within your site, or whether you just need to install 20mm green lead-in pipes, but we should be able to supply most of the materials required as part of the communal infrastructure.

We’ll let you know once you’ve accepted the quote and paid, otherwise you can use this decision tree to get an idea for yourself

Read our technical requirement documents

Specifications for lead-in pipe type and how to lay it

If you just want information on how to install the 20mm lead-in pipe, check out our guide to lead-ins and trenching.

Clearance, easements, and LT plans

Have a read through our clearance and easements guide for more information about what’s required for getting a clearance letter.

Checking if you need a clearance letter

Most local councils need a letter from us to confirm phone and internet services are available at the property as part of their 224c resource consent conditions.

If you don’t need to apply for resource consent, or telecommunications is not listed on your resource consent, then chances are you won’t need a clearance letter.

Getting a clearance letter

You must have gone through the ‘quote and agree’ step so we can assess what work will be required in our network to provide connections for your development. There are a few conditions that need to be met before we can generate the clearance letter. These are:

  • You’ve agreed to the terms and conditions of the contract and we’ve received your payment
  • We’ve completed the work outside the development boundary
  • Work inside the development is completed (and, if necessary, you’ve supplied as-built documentation)
  • The draft or final land title plan is supplied and easements shown

Read more about clearance letters

Providing and reviewing a land title (LT) plan

We compare your draft land title plan against the scheme plans you provided and our design to make sure the development we are providing clearance for, is what we have designed and built our network installation for.

We also need to check that any required easements have been listed correctly so that we can protect our access rights for any maintenance work we may need to do to our network in the future.

Installing pre-built fibre and getting a connected service

We can pre-install fibre in each individual dwelling, making it quick and easy for occupants to get connected to a fibre broadband service when they move in.

Read more about preparing to connect to fibre

Getting pre-built fibre installed

When your development is nearing the final stages of construction and is nearing the gibbing stage, check through our guide to getting pre-built fibre installed to make sure you’ve got everything ready.

You then need to complete our pre-built fibre order form.

Getting a connected service

You’ll need to contact your chosen internet service provider and ask them for connection.

If you’ve been through the pre-built fibre process, the equipment is already set up inside the new dwelling and the connection can be activated remotely.

Where to find 20mm green lead-in pipe

You can buy 20mm green lead-in pipe directly from an electrical wholesaler, but make sure it comes with a draw-tape so we can guide the network through the pipe.

Internal wiring standards

Cat6 Ethernet cable is the industry standard for internal wiring.

Read the technical requirements for wiring a dwelling and our guide to wiring homes for fibre.

Working near our network and potential damages

Our network is not just on poles, it’s mostly underground. Before undertaking any work on site, you should always find out where any existing utilities are located to avoid causing any accidental damage.

Read more about working near our network

Locating our existing network

You can visually scan for network above the ground or visit BeforeUdig to find out how to request underground plans or a site mark-out.

Accidental damage to our network

Firstly, keep yourself and the site safe.

You’ll then need to report it as soon as possible, either by filling in our damage report form or calling 0800 4 NETWORK (0800 463 896, select option 2).

Moving or relocating existing network

If you want to move or relocate any of our existing network, you can let us know when you submit a development request, or call us on 0800 463 896 (select option 3).

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