When you have identified the approximate location of our network, you’ll need to hand dig at frequent intervals to find the exact position, depth and direction of the cable before you start excavating the ground. We recommend using hand tools like a spade or shovel to dig to minimise the risk of damage.
If you do accidentally damage our cable’s protective covering while you’re hand digging and there’s no loss of service on our network, we’ll cover the repair cost.
This process uses pressurised water to break up the ground into small pieces. These pieces are then removed by vacuum into a debris tank. Hydro-vac is a non-destructive way to safely locate our network and excavate an area. Get in touch with companies offering hydro-vac services in your area for more information.