Fibre in your street

Chorus is on a mission to provide 830,000 properties with access to fibre by 2020. As we build this fibre network, we start at the local exchange, then roll it out street by street and then finally home by home. The size of the job means the rollout across the country is staggered, but we are working suburb by suburb, town by town to deliver better broadband to New Zealanders.

When it’s your street’s turn we will let you know when we are coming, when you can connect and how to get connected. A few weeks before we begin work, you will receive a letter and information pack to let you know we are on our way and what to expect while we are working in your street.

A second letter will be sent letting you know when work will begin closer to the start date. You will also notice street signs communicating start and target completion dates. After we’ve finished building the network in your street, a postcard will be dropped in your letterbox letting you know it’s time to contact your broadband service provider and switch to fibre.

The process starts by getting the fibre from the exchange to your street – we aim to use existing underground pipes or telephone poles where possible. We may need to dig or drill along your street to install smaller microducts, which we use to blow the fibre through to connect your property.

Typically, laying fibre follows this process: 

  1. Preparation – technicians assess and plan the work, marking where underground services will be
  2. Laying fibre – this stage involves numerous technicians and vehicles as the fibre is rolled out through the pipes
  3. Tidying up – once the fibre is in we do an initial tidy-up to remove hazards and reinstate ground that may have been disturbed
  4. Finalising and testing – back at the local exchange we connect the fibre to our wider network and undertake rigorous testing to ensure everything meets our standards 

We appreciate that the install process can be disruptive to both residents and businesses and we apologise in advance for any inconvenience caused.

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