Fibre installation

What is the fibre installation process?

The installation process starts when you place an order for fibre with your broadband provider. Every property is unique, so there may be a few extra steps involved in getting fibre to your place. But no matter where you live, we need to complete the following steps to get you connected. 
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Fibre installation methods

There are a number of different ways that we can install fibre from the street to your property, depending on the infrastructure available.
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Is 5G making fibre redundant?

5G is the next upgrade in mobile technology...
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Why is it taking longer than I expected?

There can be several things that affect the time to get you connected to fibre.
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Can I underground an existing aerial connection to my home?

Yes you can but there is a cost to this, which you will have to cover yourself.
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I am outside the fibre build area, can I still get fibre?

Yes we can still bring you fibre but it will be at your own cost, including any work from your boundary into your house.
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Your crew has finished work in my street, so why can’t I get fibre yet?

You’ve seen the Chorus van and crew working hard laying fibre in your street. They’ve now finished work and moved on, but fibre’s still not available to order at your place yet. So, why not?
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How do I change or find out my fibre installation appointment date or time?

Please contact your broadband provider.
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What is an ONT and where should I install it?

An ONT is an Optical Network Terminal. This device connects the fibre that has been wired the outside of your house, to your modem.
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How much will my installation cost?

At the moment, we are offering standard residential fibre installations for FREE in areas that have fibre in the street. Standard residential fibre installations are usually on a like-for-like basis, which means we’ll use existing infrastructure.
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