How to activate your fibre connection

Already have a broadband provider?

If you already have a preferred broadband provider, simply give them a call and ask for a fibre broadband service. Make sure you let them know that a fibre network connection is already installed at your place.

They will ask you to select a fibre broadband plan - we recommend plans with speeds of 100Mbps or more and unlimited data for the best online experience.

Need help selecting a provider and plan?

With more than 100 fibre providers there are a range of competitively priced plans and packages, plus fibre comes in a range of speeds so you can select the offer that best suits your online needs and budget.

You can compare available plans and providers online at comparison sites like or

Alternatively, you can call the team at Broadband Compare on 0800 000 305 and they can talk you through the options and help you activate your fibre connection.

Person on a computer


How do I activate my fibre connection?

Simply call your broadband provider and mention you already have fibre installed and only need to activate your connection. Alternatively, call Broadband Compare on 0800 000 305 and they’ll walk you through your options. They can also help you activate your fibre connection.

My ONT power cable is missing. How can I order a new one?

Your ONT power cable should look like the image below and be in good condition. Please do not plug any other power cable into the ONT – this can damage the ONT.

ONT Power

If you need a new ONT power cable, simply provide us with your details through the link below and we will courier you a new replacement cable free of charge. Depending on your location you should receive a replacement within 2 to 4 business days.

Order replacement power cable

I think my ONT is faulty. How can I fix it?

If you think your ONT may be faulty, there are some simple steps you can follow to troubleshoot the problem.

Follow these steps to help you get to the bottom of the issue

How does the cost of fibre compare with other broadband types?

Unlimited fibre plans start from as little as $64.95 a month. Right now, there are over 100 different fibre providers across New Zealand which means competitive prices across the board. To find a fibre plan to suit your budget, check out comparison sites like or

How does fibre compare with other broadband technologies?

Fibre is New Zealand's preferred internet choice with more than 1 in 3 Kiwis connected to the fibre network. According to a recent Commerce Commission report - fibre outperforms other connection types on a range of criteria including speed and consistency. With far more bandwidth than ADSL and VDSL, and none of the latency issues that fixed wireless can suffer from - fibre is the most reliable broadband for things like gaming, TV streaming and video conferencing.

Learn more about how fibre compares to other broadband types

How can I switch my landline and alarm system over to fibre?

When you upgrade to fibre broadband, if you have a landline or alarm system you rely on, there are a few actions you need to take to get them switched over as well. The key thing you need to know – tell your landline and alarm provider in advance so they can take care of it for you.

Learn more about switching your phone and alarm over to fibre

Can my fibre be activated if I’m renting?

If you're renting and fibre has already been installed at the property, the decision to connect to a fibre plan is entirely up to you. It’s also worth noting that recent tenancy law changes have made it simpler for renters to get fibre installed in the first place too.

How to get fibre broadband for rental properties

How can I make the most of my fibre connection?

Even with the best broadband connection, there are a number of factors that can affect your home wifi experience. The good news is that the solution could be as simple as updating or moving your wifi modem, or using wired connections for your data-hungry devices.

Get the best in-home wifi experience

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