Getting you connected
Every property is unique, so there may be a few extra steps involved in getting fibre to your place. No matter where you live, we need to complete the following steps to get you connected:
Agree your install plan
We’ll come to your place and talk you through the best installation method for your home. You’ll need to sign a plan agreeing for Chorus to complete this work.
Build your fibre
We build the fibre from the street to a small box on the outside of your house called an external termination point. You don’t need to be home but we’ll need to be able to reach you by phone.
We then connect the fibre to another small box called the optical network terminal (or ONT) inside your house. You will need to be home for this visit as we’ll be working inside.
Install process for SDUs
Check out this short video to learn more about the installation process for SDUs.