Broadband explained

Why should you ask for better broadband?

Put simply, because you deserve the best. Connection reliability, connection speed and the amount of data you have available to create, explore and play will influence the quality of your broadband experience.
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What is broadband?

Put simply, broadband is high-speed internet access. It’s a service that was originally delivered by the copper network - the very same network that connects our phone lines - and we're now in the midst of upgrading New Zealand's broadband infrastructure with the build of our new fibre network.
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Should the lights on my router be flashing?

Flashing lights is a good sign. It means data is travelling through your connection into your device.
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Who do I contact to get my broadband connected?

Chorus is a wholesaler which means we don’t sell phone or broadband plans directly. We provide the technology but you’ll need to talk to your chosen phone or broadband provider to get a broadband connection at your place.
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How much data do New Zealanders use on average?

This changes from month to month depending on a number factors such as how many weekend days there are versus weekdays, whether the school holidays fall within that month or if there’s a long weekend. In June 2017, the average amount of data used per household on our network was 155GB.
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Why does Chorus recommend unlimited plans?

Even if you’re not using a lot of data right now, but it pays to think about how this could change. An unlimited plan means no nasty shocks on your broadband bill if you start going over your data cap.
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Choosing a new broadband plan?

Right now, approximately 1.4 million New Zealanders could upgrade their broadband. Knowing how to choose the right plan for your needs will give you a better experience online.
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What is ADSL?

ADSL is our basic fixed line broadband service and supports everyday activities such as web browsing, online banking, and emailing.
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Should I get VDSL or fibre?

VDSL provides a dedicated line and a more reliable internet experience than ADSL, our basic broadband service, and is available today to 80 percent of the country making it a great option if fibre isn’t available at your place yet.
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What is “High Speed Network Services” (HSNS)?

HSNS is a business grade broadband service offered over copper for businesses, school, ad medical centres not in reach of our fibre network.
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