Chorus COVID protocols

Safety is our priority. Learn more about our Covid-19 protocols.



What are upload and download speeds?

Download speed is the speed at which data comes into your premises and that's important for everything from browsing web pages to downloading software updates.
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What if fibre is not available in my area

The next best option is vectored VDSL broadband.
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What are business grade fibre plans?

Business grade fibre offers all the speed, consistency and reliability of fibre, but with additional service support on installation and across the life of the plan.
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What is bandwidth and how much do I need?

Bandwidth, measured in bits or Mbps (Megabits per second), is the volume of data that can be carried via a broadband connection per second, and is a key indicator of “internet speed”.
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Learn about Optical Network Terminals (ONTs)

Frequently asked questions about the optical network terminal
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Should the lights on my router be flashing?

Flashing lights is a good sign. It means data is travelling through your connection into your device.
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Who do I contact to get my broadband connected?

Chorus is a wholesaler which means we don’t sell phone or broadband plans directly. We provide the technology but you’ll need to talk to your chosen phone or broadband provider to get a broadband connection at your place.
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How much data do New Zealanders use on average?

This changes from month to month depending on a number factors such as how many weekend days there are versus weekdays, whether the school holidays fall within that month or if there’s a long weekend. In June 2017, the average amount of data used per household on our network was 155GB.
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Why does Chorus recommend unlimited plans?

Even if you’re not using a lot of data right now, but it pays to think about how this could change. An unlimited plan means no nasty shocks on your broadband bill if you start going over your data cap.
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Choosing a new broadband plan?

Right now, approximately 1.3 million New Zealanders could upgrade their broadband. Knowing how to choose the right plan for your needs will give you a better experience online.
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