Disputes resolution process
There is a third party disputes resolution process available if required.
If the work proposed at your place has been classed as a category 1 build, or you disagree with our decision regarding a category 2 build objection, in some instances you are able to take the matter further.
The process is run by a third party, Utilities Disputes Ltd.
There are specific categories for disputes. These are:
- You disagree about the category of the proposed build work
- You disagree with our decision about a category 2 objection
- You believe you have a valid reason to object to the proposed work but it has been classed as a category 1 build
- The work has been completed but you don’t believe we’ve properly complied with the build requirements (this may include such things as not returning any disturbed surfaces t their former condition as closely as possible).
For more information, visit utilitiesdisputes.co.nz or call 0800 22 33 40