Home Support Centre Network Damages I’ve received an invoice from Chorus for network damage – what does this cover?

I’ve received an invoice from Chorus for network damage – what does this cover?

The details of the charges will be detailed under the Description section of your invoice.

An excerpt from an example Chorus invoice.

The following is a list of the types of charges you may see on the invoice:

Site Visit fee – The cost of sending a technician to the site (charged per day)
Labour costs – Cost for technician to identify the location of the damage, gather necessary materials, repair the damage and carryout any other work to restore services.
Materials cost – Cost of material required for the repairs
Council fees – For permits, required approvals, traffic management cost and costs to reinstate public footpaths and/or roads.

Please note that your invoice will not include any GST, as GST does not apply to repairs of this nature.

If you have any other questions about your invoice, please contact us on 0800 245 537 or email billingenquiries@chorus.co.nz and we’ll be happy to help.