Home Support Centre Fibre installation How do I prepare for my meeting with the Chorus technician?

How do I prepare for my meeting with the Chorus technician?

So fibre’s now in your street and your order’s in. Nice work!  Once you’ve placed your fibre order we get to work connecting the fibre from our network to your place. To get you hooked up, a Chorus technician will visit your house three times. The first visit (called a scoping visit) is to discuss and agree how the install will happen, and the second is to undertake the external work connecting from our network at your boundary to the outside of your house. And the third visit we install fibre into your home. It’s important you’re home for the first and third visits and are available by phone for the second to ensure your install happens exactly as agreed.

Here’s three things to make sure you’ve thought about and discussed with your technician when they come around for the scoping visit.

  1. The install method
    There are seven methods we use to bring fibre from the road to your house. Your technician will recommend the best option which depends on existing infrastructure on your street (such as whether your phone lines are above or below the ground) and access to your property. Make sure you understand fully what they will be doing and how they will be doing it. The technician will reinstate any surfaces disturbed during the installation, but do bear in mind new concrete or tiles may differ slightly in appearance to older ones so do talk with your technician about the least disruptive option for your place.

  2. Placement of our equipment at your place
    The ETP, or external termination point, is a small box we attach to the outside of your house and is where our network meets your home. The fibre is then run through your wall similar to electric cabling to an ONT, or optical network terminal, inside your house. The ONT is a small white plastic box (180mm x50mm x 120mm) that will be placed on your wall.  It’s your responsibility to tell the technician where to put the ONT in your home and they will install it as per your request.
    It’s important that you think about where the ONT is placed before the technician arrives as this can impact your broadband experience. Your modem will plug into your ONT so it should ideally be:
    • where you’re using the internet the most.
    • centrally located in your home if possible as that’s how your WiFi works best
    • accessible to Internet heavy-devices such as televisions.
    •  Think about what you’ll be using your broadband connection for in the future too. For example if you’re considering setting up a home office make sure you’ll get good coverage there as well.

  3. The plan for install day
    A responsible adult will need to be home for install day so our technicians can get into your home. If that isn’t the person who met with the technician in the first meeting, make sure you’ve shared the plan with them so they know and understand what has been agreed. And have someone you trust to make any decisions just in case anything changes.
    Once you’ve agreed the install plan with your technician you will sign an agreement. Be sure you keep a copy to refer to later if you need to.

Take a look here to see what is involved in getting fibre to your place.  We currently offer standard residential fibre installations  (that’s a maximum of 200 metres between your boundary and our ETP on your property) for free in areas that have fibre in the street. Some broadband providers may charge a fee for installation of their equipment, so check when placing your order. Once your install is complete you can start TV streaming, video calling and web surfing using some of the best broadband in the world right away.