Home Support Centre Fibre installation What is the fibre installation process?

What is the fibre installation process?

The installation process starts when you place an order for fibre with your broadband provider. Every property is unique, so there may be a few extra steps involved in getting fibre to your place. But no matter where you live, we need to complete the following steps to get you connected. Once we have your order, we can discuss the installation process specific to your place in more detail.

Agree your install plan
When we receive the order from your broadband provider, we’ll get in touch to arrange for a Chorus technician to meet with you at your house to talk you through the work required and agree on your installation plan.

The initial meeting with a Chorus technician takes approximately an hour. Any work that needs to be completed both inside and out on your property will be noted on an agreement form completed by your Chorus technician which you’ll be asked to sign.

This agreement covers what we need to do to get the fibre from the road to the outside of the house and where we will install your fibre equipment inside the property. Our technician will also discuss the build and connect components of the install with you.

Build your fibre
Next we build fibre from the road to your house. You don’t need to be at home for this but it helps if you are contactable by phone, just in case we do need to make any changes to what was agreed. We build the fibre from the street to your property and connect it to a small box installed on the outside of your house called an external termination point (ETP).

If your existing copper phone line is connected by aerial cable or an underground pipe, we usually install your fibre cable in the same way. If that’s not possible we’ll recommend another option.

Learn more about build methods here.

Connect you
Once we’ve built the fibre to the outside of your house, it’s on to getting you connected. You will need to be home for up to four hours for this visit as we bring the fibre from the outside of the house, inside.

Our technician will take the fibre from the ETP that we installed outside your house earlier, and connect it to another small box called an optical network terminal (ONT) inside your house. This is what your modem connects to.

The technician will complete the internal wiring and installation of the new fibre equipment in the agreed position as well as testing it before leaving.

Download more information

Download our agreement which our Chorus technician will ask you to sign