Why is it taking longer than I expected?
There can be several things that affect the time to get you connected to fibre. Most often it is to do with getting consent agreement from other parties. Occasionally demand outstrips supply and it takes us a bit longer to have a technician available to connect you.
Following up on your fibre order
You'll need to chat to your broadband provider for updates on orders for a new service, technician visits and rescheduling an appointment.