How deep do I need to lay the lead-in pipe when I’ve got power in the same trench?
You can find useful information on trenching here. The general guideline is that power goes in first at 550mm deep, dirt or grit 100-150mm deep and then our 20mm green pipe can be laid on top. Don’t forget the hazard warning tape is to be inputted at approximately 300mm deep. If your trench is only for telecommunications, then aim for 400-500mm deep with a warning tape 100mm above. With fibre we request that you don’t do hard bends – keep it as straight as possible or gentle curves.
How do I get a lead-in pipe?
A lead-in pipe, also known as a 20mm green pipe, can be purchased from any electrical wholesaler. Make sure it has pre-formed bends to protect the copper or fibre cable and that it comes with a draw-wire so we can guide the copper or fibre cable through the pipe.
How do I get my overhead copper removed now that I’ve got my new connection underground?
This is not included as part of your new property development agreement with us. If you have an existing contract with a phone and broadband provider contact them and ask for a permanent disconnect. They will send your request to us to come and carry out the work.
If you don’t have an existing contract with a phone and broadband provider you can call us on 0800 463 896 (option 3) and we can carry out this work for a fee.
How do I get my overhead copper underground when I’m developing my property?
This is not included as part of your new property development agreement with us. You will need to contact your phone and broadband provider and ask them for a copper overhead to underground. They will send your request to us to come and carry out the work.
If you are building fibre at your new development you will need to ask for a copper overhead to fibre underground.
Can I stage my development?
Yes, we recommend staging your development if it has a large number of lots. When the stages are completed, we can provide you with a clearance letter so you can sell the completed lots as you continue to the next stage. Your development scheme plans will need to clearly identify the lots and stages, including proposed timeframes for each stage.
When can I (or the new occupants) place an order with a broadband provider to get connected?
In your clearance letter we will include a date for when you (or the new occupants) can place an order with your broadband provider to get your new telecommunication services up and running.
What are ‘As Builts’?
These are your plans showing the underground network. We need these so we can see where you have installed the network so we can update our records correctly. Please provide us with the following form when you send us your As Builts.
When can I get my letter for my 224C?
When we near the end of the build stage we will be in touch to let you know what’s required for the final clearance, including Land Title Plans, easements and As Builts as applicable. Once we receive this information, and all build and quality assurance testing is successfully completed, we will provide you with the clearance letter.
How do I find out where my job is up to?
You can contact us by email at email@example.com or call 0800 782 386 (select option 1) to request an update.
Why do you need to know exactly how many lots or connections are required for my development?
We quote per connection required and will only build network for the number of connections we have quoted for.