Network Damages

I have received an invoice for the repair of a damaged cable on my property. I did not authorise you to repair the cable, so why have I received a bill?

If there’s an outage on our network and our technicians trace this back to a damaged cable on your property...
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I’m not the homeowner of the property where the network damage was done, why did you bill me?

If you’re a tenant at the property where our network was damaged and your landlord or a contractor is responsible ...
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How do I query my invoice if the cable locate done by BeforeUdig was incorrect, resulting in damage to the network?

It’s the responsibility of the contractor or person carrying out work to use safe digging practices...
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What is a cable locate?

Cable locates are a guide to indicate where our network cables are underground.
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Normal farming activities damaged the cable, why am I liable?

If you’re planning to carry out ploughing or earthworks activity on a farm, it’s your responsibility to check for our underground network cables before you start work.
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The cable was on Private Land

If you’re planning to dig or carry out earthworks, it’s your responsibility to check for our underground network cables before you start work.
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I didn’t know exactly where my fibre was installed

The installation of fibre and how it’s installed is always agreed to in the “end user agreement” with your broadband provider.
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The damage to the cable was unavoidable. How do I query my invoice?

If you have any queries about your invoice please email billingenquiries@chorus.co.nz or...
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Why was there was no marker tape over the cable?

There is no legal requirement to install warning tape over telecommunication cables...
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Why weren’t marker posts in place to indicate that cables were present?

Marker posts are installed at the time our network cables are laid, but over time markers can disappear.
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