Home Support Centre Network Damages How do I query an invoice sent to me?

How do I query an invoice sent to me?

If you have questions about an invoice you’ve received you can get in touch with us via email at billingenquiries@chorus.co.nz, or you can give us a call on 0800 245 537.

Network Damages

How do I pay a Chorus invoice?
Health and safety concerns
I have received an invoice for the repair of a damaged cable on my property. I did not authorise you to repair the cable, so why have I received a bill?
I’m not the homeowner of the property where the network damage was done, why was I billed?
How do I query my invoice if the cable locate done by BeforeUdig was incorrect, resulting in damage to the network?
What is a cable locate?
Normal farming activities damaged the cable, why am I liable?
The cable was on Private Land
I didn’t know exactly where my fibre was installed
How do I query an invoice sent to me?
Why was there was no marker tape over the cable?
Why weren’t marker posts in place to indicate that cables were present?
I am struggling to pay my bill, what options do I have?
Why does my invoice have no GST?
I have received a bill but did not cause the damage
I am not a Chorus customer, why you did send me an invoice?
I’ve received an invoice from Chorus for network damage – what does this cover?
How do I report network damage?
What should I do if I damage a cable?
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