Home Support Centre Network Damages I have received an invoice for the repair of a damaged cable on my property. I did not authorise you to repair the cable, so why have I received a bill?

I have received an invoice for the repair of a damaged cable on my property. I did not authorise you to repair the cable, so why have I received a bill?

If there’s an outage on our network, our technicians will be sent out to investigate and locate the cause of the issue. If the issue is traced back to a damaged cable on your property, we do not need to seek authorisation to make repairs to our cables to get services back up and running.

If you have any queries about your invoice, please email billingenquiries@chorus.co.nz or call us on 0800 245 537

Network Damages

How do I pay a Chorus invoice?
Health and safety concerns
I have received an invoice for the repair of a damaged cable on my property. I did not authorise you to repair the cable, so why have I received a bill?
I’m not the homeowner of the property where the network damage was done, why was I billed?
How do I query my invoice if the cable locate done by BeforeUdig was incorrect, resulting in damage to the network?
What is a cable locate?
Normal farming activities damaged the cable, why am I liable?
The cable was on Private Land
I didn’t know exactly where my fibre was installed
How do I query an invoice sent to me?
Why was there was no marker tape over the cable?
Why weren’t marker posts in place to indicate that cables were present?
I am struggling to pay my bill, what options do I have?
Why does my invoice have no GST?
I have received a bill but did not cause the damage
I am not a Chorus customer, why you did send me an invoice?
I’ve received an invoice from Chorus for network damage – what does this cover?
How do I report network damage?
What should I do if I damage a cable?
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