I have received an invoice for the repair of a damaged cable on my property. I did not authorise you to repair the cable, so why have I received a bill?

If there’s an outage on our network and our technicians trace this back to a damaged cable on your property, we don’t need to seek authorisation to repair the cable. If you have any queries about your invoice please email billingenquiries@chorus.co.nz or call us on 0800 245 537.