I have received an invoice for the repair of a damaged cable on my property. I did not authorise you to repair the cable, so why have I received a bill?
If there’s an outage on our network, our technicians will be sent out to investigate and locate the cause of the issue. If the issue is traced back to a damaged cable on your property, we do not need to seek authorisation to make repairs to our cables to get services back up and running.
If you have any queries about your invoice, please email firstname.lastname@example.org or call us on 0800 245 537