Why was there was no marker tape over the cable?
There is no legal requirement to install warning tape over telecommunication cables...
Why weren’t marker posts in place to indicate that cables were present?
Marker posts are installed at the time our network cables are laid, but over time markers can disappear.
I am struggling to pay my bill, what options do I have?
We are more than happy to assist with a payment plan so you can pay off your bill in instalments.
Why does my invoice have no GST?
Your invoice does not include any GST as the damages payment directly made by you is not a supply for the purposes of the GST act. However, if your insurer is paying the amount to Chorus, there is a deemed supply. Please let us know if your insurer will be paying the amount directly to Chorus as we will need to invoice the insurer for an amount plus GST.
I have received a bill but did not cause the damage
If you know who did the damage, please email email@example.com or call us on 0800 245 537.
I am not a Chorus customer, why you did send me an invoice?
If our network has been damaged by irresponsibility, carelessness or negligence, we seek to recover the full repair costs from the organisation or individual responsible.
I’ve received an invoice from Chorus for network damage – what does this cover?
If you have damaged our network, you may receive an invoice from Chorus to pay for the repair work.
How do I report network damage?
To report any suspected damage to our network, please fill network damge form, or call us on 0800 463 896 (24 hours a day).
What should I do if I damage a cable?
If you do damage our cables, cabinets or plinths or spot damage to our network, it's important to contact us right away rather than attempting to repair the damage yourself. Call us on 0800 463 896 option 2 or fill in the form to report it.