I am struggling to pay my bill, what options do I have?
We are more than happy to assist with a payment plan so you can pay off your bill in instalments.
Why are damages invoiced at a 0% GST rate?
Your invoice does not include any GST as a claim for damage to Chorus property is not deemed to be a supply for the purposes of the GST Act.
I received a bill, but did not do the damage
If you know who did the damage, please email firstname.lastname@example.org or call us on 0800 245 537.
I am not a customer of Chorus, why did you send me a bill?
If our network has been damaged by irresponsibility, carelessness or negligence, we seek to recover the full repair costs from the organisation or individual responsible.
I’ve received an invoice from Chorus for network damage – what does this cover?
If you have damaged our network, you may receive an invoice from Chorus to pay for the repair work.
How do I report network damage?
Please give call us on 0800 463 896 ( 24 hours a day) or fill in the form to report any suspected damage to our network.
What should I do if I damage a cable?
If you do damage our cables, cabinets or plinths or spot damage to our network, it's important to contact us right away rather than attempting to repair the damage yourself. Call us on 0800 463 896 option 2 or fill in the form to report it.