Home Support Centre Our network

Our network

Our network in a nutshell

The core of our business is the nationwide network of fibre optic and copper cables connecting homes and businesses together.
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Building our network

If Chorus is laying our fibre network in your area, the process starts by getting the fibre from the exchange to your street.
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Are faults common on copper?

Like all infrastructure, there are occasional faults on our copper network.
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How do I log a fault?

The first step is to contact your phone or broadband service provider.
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Why is my broadband a lot slower than usual?

There are a number of factors outside of our network that can impact the online experience you get at your place.
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Why does the Chorus site display different outage events to my broadband or phone provider?

The Chorus network services 1.74 million fixed line connections in New Zealand. Your services may be delivered across the Chorus network or via another network along with your broadband or phone service provider.
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Upgrading our network

Our fibre network continues growing rapidly with about 1,761,000 fixed line connections and 1,223,000 broadband connections. We exciting programmes in place to ensure our continuous growth.
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How to identify our network

Berms are used by a range of utility companies (power, gas and water) and other telecommunication network operators, all of whom have equipment in place to deliver your services.
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What is a high load Permit and when do I need to get one?

A High Load Permit may be required if you are moving large structures by road. Typical high loads include houses, boats, machinery and industrial structures...
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Can Chorus network elements be relocated?

If you're planning a new driveway or subdividing your section and part of our network is in the way, we offer you a network relocation service.
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