Our techs
will always

  • Wear a mask

    Wear a
    mask

  • Keep their distance

    Keep their
    distance

How do I log a fault?

Report faults or damage to your property

Q. My broadband has stopped working due to damage by someone else

A. If your broadband has stopped working due to damage by a 3rd party you need to contact your service provider, they will arrange for a Chorus technician to repair your broadband connection and restore your service, usually within 24hrs.

Learn more: Browse a list of service providers in your area 

Report a fault or accidental damage to your internet services

Q. I have damaged my broadband, what do I do

A. If you have caused broadband has stopped working due to accidental damage i.e. renovations or gardening work you need to contact your service provider, they will arrange for a Chorus technician to repair the damage and restore your services, they will discuss with you potential costs associated with the repair which will usually be completed within 24 hours. 

Report a fault or accidental damage to Chorus property e.g. cabinet

Q. I have noticed damage to Chorus cabinet / pole or exposed wires

A. Please fill in our form https://www.chorus.co.nz/report-damage or call our team on 0800 463 896 Option 3.

We can only repair assets that belong to Chorus. Each pole or cabinet has a unique code, cabinets this is located at the top left-hand corner.

Illustration indicating the position (top left corner) of cabinet identification number.

The tag ID for a pole is located 2.5m above the ground.

A photo of Chorus pole identification tag.

When you contact us please supply these identification details along with the address of the cabinet/pole and any details to assist us identifying the equipment.

We will arrange for a Chorus technician to review the damage and get the damage repaired. If the damage impacts your broadband services, you will also need to let your service provider know.