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How do I log a fault?

The first step is to contact your phone or broadband service provider. They will be able to troubleshoot some possible fixes that may be relevant over the phone, otherwise they will log a fault and we will work together to resolve it if it is a network issue.

Our network

Are faults common on copper?
Is Chorus switching the copper network off?
Is Chorus investing in fibre instead of maintaining copper?
How do I log a fault?
Why is my broadband a lot slower than usual?
Why does the Chorus site display different outage events to my broadband or phone provider?
Our network in a nutshell
Upgrading our network
Building our network
How to identify our network
What is a high load permit and when do I need to get one?
Can Chorus network elements be relocated?
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