Outages & Issues

How do I log a fault with my connection?

The first step is to contact your phone or broadband service provider.
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Why is my broadband is slower that usual?

There are a number of factors outside of our network that can impact the online experience you get at your place.
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How do I report network damage?

Please give call us on 0800 463 896 ( 24 hours a day) to report any suspected damage to our network.
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How do I give feedback on a Chorus service technician?

We welcome feedback on all aspects of our service.
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How do I make a complaint?

The first step is to contact your phone or broadband service provider.
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Why do some outages take longer to repair than others?

Outages can be caused by a number of factors; some are easy to identify and can be resolved remotely while others need additional investigation and may involve dispatching a technician to the site of the outage.
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Why does the Chorus site display different outage events to my broadband or phone provider?

The Chorus network services 1.74 million fixed line connections in New Zealand. Your services may be delivered across the Chorus network or via another network along with your broadband or phone service provider.
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Experiencing issues?

Our outages map shows an indicative affected area around each identified network outage. This should give you an idea of whether your property will be impacted by the outage but it may be subject to change and additional properties may also be affected.
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