How to relocate a fibre box and other network equipment

If you want to move or change how fibre is set up at your address or you're renovating your home, we can help get it sorted safely and without damaging the network.

To request the relocation of fibre network equipment, first speak to your broadband provider. They can help discuss your requirements and then place a order with Chorus on your behalf.

Don't have a broadband provider?

Request a network relocation through Chorus


Our steps

Step 1

(outside boundaries work only)

A Chorus service technician will contact you and make an appointment to assess your site.

Step 2

We'll send you a quote for the work.

Step 3

Accept and pay for the job - how to pay

Step 4

A Chorus service technician will visit to complete the work.

Estimated lead times

Inside boundary: 7 - 11 days

Outside boundary: This could take up to eight weeks as council approval may be required.

Inside boundary relocations


Fibre box (ONT) replacement

If your fibre box (optical network terminal) is missing or damaged, we can replace it. You should receive your new ONT within 2-4 working days.

Different ONT Models

Moving your fibre box (ONT)

If your location of your fibre box (optical network terminal) is inconvenient and needs to be moved during a renovation, we can make sure this is done safely and without damaging the device.

ONT shown on wall

Cable relocation or undergrounding

Cables that have been located along a fence can be moved underground. Also current underground cables can be moved if necessary. The cost will depend on whether you need Chorus to dig the trench (soft surfaces only) or have dug one yourself.

ONT cable trench

Moving the exterior fibre box (ETP)

The exterior box for fibre can be temporarily removed if needed for renovations or recladding. This work usually takes about four hours.

External ONT on house

Disconnection for demolition

If you are removing a house or doing extreme renovations, you can get the fibre disconnected. This will ensure records are correct and setting up a new service in the future is easier.

Old House

Outside boundary relocations


Undergrounding cable from outside boundary

You can request the relocation of network equipment that extends outside our property boundary, for example moving overhead cables underground.

Underground Cable

Pole relocation or removal

Sometimes a Chorus pole - that supports our fibre or copper lines - is in the way of a major renovation or development. You can request the pole is moved or replaced and complete your build as planned.

Old Style power pole

Plinth relocation or removal

Planning a new driveway or subdividing your section? Create a request to move, replace or remove a Chorus plinth - a network component that houses fibre or copper connection points.


Manhole relocation or removal

Our network is made up of many components such as wires, fibre, ducts, cabinets and manholes. You can request the relocation of a manhole that provides access to our fibre and copper lines.

Manholes in grass and pavement