How to relocate a fibre box and other network equipment

If you want to move or change how fibre is set up at your address or you're renovating your home, we can help get it sorted safely and without damaging the network.

To request the relocation of fibre network equipment, first speak to your broadband provider. They can help discuss your requirements and then place a order with Chorus on your behalf.

Don't have a broadband provider?

Request a network relocation through Chorus

MAKE A REQUEST

Our steps

Step 1

(outside boundaries work only)

A Chorus service technician will contact you and make an appointment to assess your site.

Step 2

We'll send you a quote for the work.

Step 3

Accept and pay for the job - how to pay

Step 4

A Chorus service technician will visit to complete the work.

Estimated lead times

Inside boundary: Lead times for work to be completed depend on several aspects of the work, our contractor’s availability, information received, and requests being scheduled on a live booking system.
Note: we can only book your request once we have received payment and signed documents.

Outside boundary: This could take up to eight weeks as council approval may be required.
Note: Major Roadworks relocations request can take longer, we advise you to submit your request as soon as possible, to prevent the possibility of any delays.

Inside boundary relocations

1

Fibre box (ONT) replacement

If your fibre box (optical network terminal) is missing or damaged, we can replace it.

Fixed price for this work: $331.97 excl. GST

Different ONT Models
2

Moving your fibre box (ONT)

If the location of your fibre box (optical network terminal) is inconvenient and needs to be moved during a renovation, we can make sure this is done safely and without damaging the device.

The exact position of where you require this to be relocated, can be discussed on site with the technician.

Fixed price for this work: $331.97 excl. GST

ONT shown on wall
3

Cable relocation inside boundary only

Fibre cables that have been surface mounted along a fence, can be moved underground. Also, your current underground fibre service lead can be moved if necessary.

We can either bury underground or use an existing approved conduit that has already been laid.

Fixed price covers one single service lead under 30m of cable to be relocated.

Fixed price for this work: $494.20 excl. GST

Service leads down a right of way will be priced as per service lead.

Price on application

Note: Excludes Overhead to Underground of Chorus network. See Outside boundary relocations section, option 1.

ONT cable trench
4

Moving the exterior fibre box (ETP)

The exterior box for fibre can be relocated or temporarily disconnected if required for renovations or recladding.

The exact position of where you require this to be relocated can be discussed on site with the technician.

Fixed price for this work: $494.20 excl. GST

External ONT on house
5

Disconnection for demolition

If you are removing a house or doing renovations, you can get the fibre disconnected. This will ensure records are kept up-to-date, for any future new services.

Fully disconnect fibre from premise per service lead.

Fixed price for this work: $208.10 excl. GST

Temporarily disconnect fibre per service lead, to be reconnected like for like, later once the work has been completed.

Fixed price for this work: $494.20 excl. GST

Old House
6

Copper Disconnection

If you are requiring your copper service lead to be disconnected, we can organize this for you.

Fixed price (per service lead) for this work: $137.97 excl. GST

Old House

Outside boundary relocations

1

Undergrounding cable from outside boundary (OHUG)

You can request the relocation of network equipment that extends outside your property boundary, for example requesting a OHUG (Overhead cables to Underground).

Price on application

Note: Remote Scope is completed for quote by information provided.

Underground Cable
2

Pole relocation or removal

Sometimes a Chorus pole - that supports Chorus fibre or copper lines, is in the way of a major renovation or development. You can request the pole to be moved or replaced and complete your build as planned.

Price on application

Note: Remote Scope is completed for quote by information provided.

Old Style power pole
3

Plinth relocation or removal

Planning a new driveway or subdividing your section? Create a request to move, replace or remove a Chorus plinth - a network component that houses fibre or copper connection points.

Price on application

Note: Remote Scope is completed for quote by information provided.

Plinth
4

Manhole relocation or removal

Our network is made up of many components such as wires, fibre, ducts, cabinets and manholes. You can request the relocation of a manhole that provides access to our fibre and copper lines.

Price on application

Note: Remote Scope is completed for quote by information provided.

Manholes in grass and pavement