1. Check if fibre is available at your new address
If fibre is available but hasn't been installed at your new property:
You’ll need to place an order with your preferred broadband provider. When you do, make sure the installation date is on or after the settlement date or the date the property’s title of ownership has been transferred to you, as you will need to have physical access to the property.
If you’re renting, you'll need your landlord’s permission before any work can go ahead.
If fibre is available and already installed at your property:
Simply contact your broadband provider to let them know your move in date and which fibre plan you’d like at your new address.
It’s important to give at least a week notice as if the previous resident hasn’t yet notified their broadband provider that they’re moving out, then we’ll need to give them five days’ notice before we can process your request. We do this as an industry to ensure no one’s service is disconnected incorrectly.
We can connect you to your broadband provider.
Didn’t recognise your provider in that list? Look up your broadband provider and then try again.
Leave your current ONT and its power cable behind
When you leave your current property, be sure to leave the Optical Network Terminal (ONT) and its power cord behind, but take your modem with you.
The ONT is the small box that your modem plugs into to access your fibre connection and will look like one of the images on the right.
If the property you're moving to already has fibre installed, there should be an ONT waiting for you there.
Plug in your modem to get your broadband up and running
Once you've reached moving day and provided fibre has been installed and your broadband connection activated, you should be ready to go.
Simply plug your modem into the ONT to get your broadband up and running.
If fibre still needs to be installed at your property, hopefully you've got a date locked in through your broadband provider. If you need the internet before then, consider a VDSL copper connection in the meantime.
Missing power cord?
If your new place already has fibre installed but the power cord for your ONT is missing, you can order a replacement cord. If you have any other issues, contact your broadband provider.
Take your WiFi to the next level
Even with the best broadband connection, there are a number of factors that can affect your home WiFi experience. The good news is that the solution could be as simple as updating or moving your WiFi modem, or using wired connections for your data-hungry devices.
Get the best in-home WiFi experience