The Gig

Gigabit broadband is now available on the Chorus fibre network throughout the country.

The Gig is the best residential broadband available on our fibre network – combining the best broadband technology (fibre) with the fastest residential plan available.

One of the fastest home broadband services in the world (there are a handful of Asian and American providers offering 2Gbps and 10Gbps services)  the Gig has been on offer in Dunedin since early 2015, as part of their win of the Gigatown competition, and over 5,000 properties have taken advantage of the super-fast speeds on offer.

Now the Gig is available to everyone connected to our fibre network.  

Check here to see if you could get the gig at your address.

So how does it work?

A Gig plan is capable of delivering peak download speeds of up to 1 gigabit (1Gbps) per second, or 1,000Mbps, and 500Mbps upload speeds. In practice, when you do a speed test you should see download speeds between 900Mbps and 970Mbps and upload speeds of between 470Mbps and 490Mbps. Where lower speed fibre plans utilise extra bandwidth to provide a buffer to ensure download speeds can precisely hit 30Mbps, 100Mbps or 200Mbps, a Gig is at the current technical maximum of 1,000Mbps so there is no capacity for a buffer.

What can I expect?

While you have a super-fast broadband connection, there are still some things that can slow you down. These are:  

Older technology: If your hardware, operating system, modem or WiFi are older or out of date, they could have trouble processing this high-speed broadband service. Some modems can only reach maximum speeds of 100Mpbs, so check with your broadband provider that your modem can handle high speeds. It’s worth checking too that your computers, laptops and smart devices have the capacity for Gigabit broadband technology. Your friendly electronics retailer can provide guidance here.

How information travels: While your Gig broadband can reach a peak speed of up to 1Gpbs, the sites that you are connecting to might not be able to respond to you as quickly. If you’re connecting to a website, their server could slow you down, even if your broadband connection is top notch.

Network utilisation:  The Gig uses the Chorus fibre network to deliver gigabit passive optical network (GPON) technology, meaning a single fibre can be used for both downstream and upstream data across multiple customers. On the Gig plan we’ve removed the download limit and opened the speed right up to allow you to use the capacity in our fibre network.

Our residential Gig services utilise the unused portion of our network to deliver the best broadband experience you can get at home. But unlike our point to point business Gig-based products it is not a dedicated service so performance can be affected by traffic by other customers.

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