The Gig is the best home broadband available on the Chorus fibre network – combining the best broadband technology (fibre) with the fastest residential plan available. The Gig is available to everyone connected to the Chorus fibre network.
So how does it work?
Chorus provides your gigabit broadband connection using world-leading GPON (Gigabit-capable Passive Optical Networks) and GE (Gigabit Ethernet) technology, built under our ultra-fast broadband contract with the New Zealand Government.
Chorus Gigabit broadband operates at a maximum download speed of up to 1 gigabit per second (Gbps), and 550 megabits per second (Mbps) upload speeds. In practice, due to network overheads, the service you get from your broadband provider should achieve peak download speeds above 900Mbps and upload speeds above 500Mbps when you do a speed test.
What are network overheads?
Chorus provides your gigabit broadband connection using GPON (Gigabit-capable Passive Optical Networks) and GE (Gigabit Ethernet) technology. That technology uses approximately 5-10% of your 1Gbps download and 550Mbps upload capacity to package up and carry your data backwards and forwards. We call that network overheads.
These overheads mean that you should see download speeds above 900Mbps and upload speeds of 500Mbps when you do a speed test on a Gig plan.
If you are consistently experiencing download speeds of less than 900mbps when you conduct a speed test when your computer is connected to your modem via an Ethernet cable, contact your
What can I expect?
While you have an ultra-fast Gig broadband connection, there are other things that influence the speed you will ultimately experience when online. These are:
To experience your plan to its full capacity you need a Gigabit-compatible modem. Some modems can only reach maximum speeds of 100, 200 or 500Mbps, so ask your broadband provider whether your modem can handle Gigabit speeds.
Your home WiFi
The age and layout of your WiFi can affect the experience you have when accessing the Internet using your home WiFi network. You should also make sure your modem is positioned where you are using your Internet the most. Larger houses may need WiFi extenders which boost your signal to ensure you have an optimal experience no matter where in the house you are. Your electronics retailer will be able to give you advice here.
A wired connection correctly installed will provide a more consistent and faster internet experience.
If the hardware or operating system on the smartphone, tablet or computer you’re using are older, they could have trouble processing high-speed broadband. Check that your computers, laptops and smart devices have the capacity for Gigabit broadband technology and have updated software and protection against viruses or malware. There’s heaps of info online or your friendly electronics retailer can provide guidance here.
How information travels:
While Chorus Gig broadband can reach peak speeds above 900Mbps, the sites that you are connecting to might not be able to respond as quickly. If you’re connecting to a website, their server could slow you down based on where in the world it’s located and the technology that site is using, even if your broadband connection is top notch.
Your broadband provider’s network and capacity:
Chorus provides a gigabit broadband connection between your address and your broadband provider’s network. From there your broadband provider delivers your plan to you. The capacity of the provider’s network can affect your ultimate experience. They’ll be able to tell you more.
How do I accurately test the download speed of my gig broadband connection?
Internet speed test services like speedtest.net or fast.com provide an estimate of your internet download speed at a particular point in time.
Here’s our suggestions on how to get the most accurate result:
- Make sure nobody else at your place is online
- Make sure you have a gigabit capable modem (a modem with at least one gigabit Ethernet port);
- Use an Ethernet cable to plug a computer into your modem
- Choose a speed test server that is hosted by your service provider in the nearest city to you. (You can select your preferred server in the settings tab of speedtest.net)
- Try different speed test providers or servers as results can vary depending on how the test is carried out.
Keep in mind that if you do a speed test from a WiFi connected device you will be measuring the speed of your WiFi network rather than the speed of your broadband connection.
If you’re consistently getting less than 900Mbps download speeds while plugged into your modem using an Ethernet cable, contact your broadband provider.