What you need to know before your appointment
Before your fibre installation appointment, you’ll need to make sure that someone who can make decisions for your property is able to be home for your installation. During the appointment, they’ll be asked to sign an agreement plan with our Chorus technician and they’ll also need to be available for our technician to talk to, should anything need to change.
If you rent, you'll need your landlord's permission before we can install fibre at your place. Getting your landlord’s approval first is really important. It ultimately protects you - ensuring you aren’t breaching your tenancy terms and potentially forfeiting your bond by getting fibre installed. You and your landlord can find out what’s involved in getting fibre installed here.
Have a look at the different ways we install fibre so you understand what’s involved when our technician talks you through the installation plan for your place. Where possible, we use the same method to get fibre to your house that your existing broadband uses. If this isn’t an option, our technician will recommend the best and most practical alternatives.
Fed overhead from a power pole to the outside of your house.
Through existing pipe or duct running from the street to your house.
If the underground pipe is blocked or unusable, our technician will make a recommendation from the following options:
Cutting a small slot (approximately 10mm wide and 30 – 40mm deep) into a hard surface e.g. concrete. The slot is then filled to maintain the surface.
Trenching in soft surface
Digging a shallow 200mm deep trench in soft surface e.g. grass. We will leave the property tidy, returning it to the way we found it as quickly and accurately as we can.
Surface mounted cable
Attached to a fence, retaining wall or along a driveway.
Your fibre equipment
During your appointment, our technician will bring the fibre from the network in your street to a small box installed on the outside of your house called an external termination point (ETP). The fibre will then be taken from the ETP to another small box (called the optical network terminal or ONT) inside your house.
Think about where you’d like your ONT installed so you can let our technician know. The ONT is what your modem plugs into so where it lives in your home can affect the quality of your broadband experience. We recommend placing it in the living room, near your TV. Your first choice of location may not be possible, but you do have a say. You’ll find some useful information here.
The majority of our fibre installations are able to be completed during one appointment but for some more complex installations, we may require two separate appointments to get you connected. Your broadband provider should let you know in advance if your property requires two appointments for us to agree the installation plan and complete the work required.
Connecting you in one appointment
Watch our short video to get a quick overview of what’s involved.