Getting connected to fibre
To deliver fibre to New Zealand, we're installing a completely new fibre network - from equipment in the exchange, to the network in your street and the connection in your home and business.
Click on "Pages" or "Next Page" for our UFB Installation terms. You will need to sign this agreement before we begin installing fibre.
UFB installation easy as ABC
We've connected tens of thousands of kiwi homes and businesses to the new ultra-fast broadband network. Our fibre install process is as easy as ABC - Agree, Build, Connect.
We do need to meet with you to discuss and agree how we will connect your home to the new network.
To kick things off you need to call your telecommunications service provider and order a UFB-based service.
If you live in a Rights of Way, apartment building or your business is based in shared premises you will need to seek consent from your neighbours, landlord or body corporate before we begin installing fibre.
Your service provider will book a day and either morning or afternoon for a Chorus technician to meet with you at your home or business to begin the installation process.
Keep in mind that we are installing a completely new fibre network - in the street, from the street to your home or business, and inside your property. We need to walk through the install process with you and get your agreement on how we bring the fibre from the street to your property and where we install the new equipment in your house.
Allow an hour for this visit and we do need you to be there
We will contact you to confirm a time to meet at your home or business to discuss and walk through what’s involved to install fibre into your property and get you connected to ultra-fast broadband.
This visit will take around an hour and we need you to be at home to walk you through the install process.
We will confirm a morning or afternoon appointment with you first, then our technician will call the morning of the day of your appointment to set a specific time with you. Allow one hour for this visit.
Once we’ve confirmed a time with you, our technician will meet with you at your property to walkthrough the installation process with you and plan your fibre install.
This will include what we need to do to get the fibre from the road to the outside of the building and where we will install new equipment inside your property.
How we install the new network from the street to your property is largely determined by how your existing services are delivered (via a buried pipe, aerial cable, etc). For example, if you have an aerial cable now it is likely that we will replace it with a fibre aerial cable. You can find out more about this process.
At the end of the walkthrough we will ask you to agree to the install plan outlined by our technician and sign the UFB installation consent form.
Our technician will discuss the next two steps in the install process - Build and Connect.
You don't need to be present for this as we don't need to access your home or business
Our technician returns to install fibre from the street to the outside of your property as agreed in the installation walkthrough.
You don't need to be present but you will need to be contactable by phone just in case there are changes to what you agreed to.
Sometimes we may be able to complete the Build work on the same day as the Agree or Connect steps.
Allow up to four hours for this visit and you do need to be present
The final stage of the installation is the completion of your connection to the ultra-fast broadband network. This is where our technician will meet you at your property and complete the internal wiring and installation of the new equipment inside your property as agreed earlier.
Allow up to four hours for this visit - our technician needs to complete the work inside your home or business.
Our technician will call you the morning of your Connect appointment to confirm their arrival time. Allow up to four hours for this visit from the time our technician arrives and you will need to be present for the whole time that we are there.
Once we’ve installed the fibre equipment, we will test that it works and ensure that you’re all up and running. We will ask you to confirm that you are happy with the installation before we tidy up and leave you to start enjoying the benefits of ultra-fast broadband!
Click on "Pages" or "Next Page" to view the latest equipment we are using to install fibre in a street near you.
Fibre in your street
Bringing the new UFB fibre network to your street and your home or business is a big job.
We are building a new fibre network from scratch. To get the fibre from the local exchange to your street, we’ll use existing underground pipes or telephone poles wherever possible but we may also need to install new ones.
We may need to dig or drill along your street to install smaller microducts which we will blow fibre through to connect your home or business.
Our service company partners will be laying fibre on our behalf. While the work in an area will depend on factors like the current infrastructure and the local ground conditions, the typical stages are:
- Preparation: you’ll see our technicians scoping and planning the work and marking where underground services are (the paint they use for this isn’t permanent).
- Laying fibre: while this is happening you’ll see a lot of vehicles and equipment, and people working in your street – we apologise if there are times when you’re inconvenienced and really appreciate your patience. We’ll aim to keep this work phase as short as possible, to minimise disruption.
- Tidying up: when we’ve finished in your street we’ll do an initial tidy-up to remove hazards, for example filling in trenches. Any ground that’s been disturbed during our work will be reinstated to appropriate standards. This may happen a few weeks after the work has been completed.
- Finalising and testing: With the fibre in the street we’re nearly done – but not quite. We’ll still need to complete our work in your local exchange, connect the new fibre into our wider network and test to ensure our service meets quality standards.
When we arrive your street to install the new network it can be disruptive to both residents and businesses.
We may need to dig trenches or replace aerial cables. We may block footpaths or roads, or request that cars are removed from the street and residents' driveways.
We send out two letters to let you know we are coming. Keep an eye out in your letterbox.
We will let you know when we are coming
We send out two letters to let you know we are coming. Keep an eye out in your letterbox.
You're streets ahead
First letter - three weeks out from work beginning
You will get a letter giving you a heads up that we are on our way and a brochure letting you know what to expect while we are in your street.
We don't give you a start date at this point. We have teams working around the country and there can be hold ups due to weather or those unexpected delays.
Ultra-fast broadband is coming your way
Our second letter lets you know when work will begin
Street signs will appear
We put up street signs to give you a rough idea of when we will turn up and the target date for completion.
We'll let you know when you can connect
You may spot a postcard in your letterbox
When we are finished we will tidy up your street and move on to the next location. We do still need to do some work at the exchange and we need to thoroughly test the new network.
Getting your home or business connected to fibre
You can check our map to see when you are able to order a fibre-based service.
Ring your broadband provider who will confirm fibre is available and book at time for us to come and talk you through the installation process including getting fibre from the street to your property and into your home or business.
Getting fibre to your property
We need to install a fibre cable from the street to your property, specifically to a box on the side of the building called the external termination point. We want this fibre installation to have as little impact on your property as possible.
How we install fibre from the road to your property will depend on how your telecommunications services are delivered now and it may include a combination of installation methods.
Our preference to use low impact methods such as aerial, using existing pipe, burying or surface mounting the cable rather than the high impact options which include trenching your driveway or access way.
The fibre cable
The cable we use is a black, lightweight, UV stable, high density cable approximately 7mm in diameter. It is very strong, with two steel wires inside providing strength. When buried it will withstand a spade dig, which may dent the cable, but not break it. The fibre runs through the green pipe.
External termination point
This is the box attached to the outside of your property where the fibre cable from the street connects to. It often sits alongside other utilities such as gas.
It is where the external cable connects to your internal house wiring. If you already have an external termination point for your copper services it is likely that we will install the new one in the same location.
Discussing the installation process, including what installation method(s) we will use, is part of the Agree process. You will need to be at the property for an hour or so to meet with our technician.
1. Aerial cable
If you receive your services via an aerial cable, we'll install the fibre cable the same way.
There are a number of ways the cable may be installed:
- Put up the fibre cable in addition to your current copper cable
- Remove your existing copper cable and replace it with the fibre cable
- Replace the existing cable with a hybrid cable which contains both fibre and copper. This will be used if you need to retain your current copper service for a voice service or monitored alarm.
Click on the step by step to see more images of aerial UFB deployment:
2. Reuse existing pipe
If your services are currently connected via an existing underground pipe to your property and it's usable, we will dig at each end of the pipe and pull the fibre cable through.
If there’s no existing aerial cable or usable underground pipe we’ll choose either of the following installation methods:
3. Buried cable
If the route from the street to your property is a soft surface such as grass, dirt or garden, we can bury the fibre cable. We dig a shallow trench either by hand with a spade or a saw and lay the fibre cable in the trench.
The trench doesn't need to be in a straight line and can curve around trees and paths. We pick a location away from high impact areas and where it is not likely to be dug up.
We reinstate the surface we have disturbed with the same material and include grass seed in grassy areas. We do try to retain the turf and replace after we have finished.
Click on step by step to view more information on new buried cable installation:
4. Surface mounted cabling
If the route from the street to your property is hard surface such as concrete we can mount the fibre cable to a suitable surface such as a driveway edge, footpath, curbing, retaining wall or structurally sound fence.
We aim to make the cable as inconspicuous as possible by mounting it at the base of the fence or under the rail of the fence. As the fibre cable is very light it will not cause any weight bearing issues on a fence. It can be unscrewed and re-mounted if you're replacing the fence and you can also paint it if you want to hide it.
Sometimes we will surface mount the fibre cable inside a pipe where there is a risk of impact, or a greater level of protection is required such as for a school, or where there is more than one fibre cable required, such as in a rights of way.
For more views of our surface mounted fibre installation process click on step by step:
5. New buried pipe cable - drilled or trenched
If we are unable to use any of the above low impact installation methods and there’s a hard surface such as concrete, we’ll need to use a high impact method using machinery to drill or dig a trench and bury the fibre cable:
Drilling - we drill (or thrust a rod) under the hard surface to create a trench to pull the fibre cable through. We limit digging to a temporary hole at each end of where we want to install the fibre cable.
Trenching – we dig a trench with machinery through the hard surface, aiming for the most direct route and take into account other utilities and ground features.
We reinstate "like for like" i.e. concrete for concrete, but it is difficult to match colouring, texture and the pattern of concrete and asphalt. Our reinstatement is limited to the area we have disturbed and will be completed within 14 days.
Click on the step by step guide to get a closer look at a trenching reinstatement:
If you have any questions or concerns about the reinstatement work, please contact us on 0800 MY FIBRE (0800 693 4273) or firstname.lastname@example.org.
Inside your home or business
We will install an internal cable from the external termination point on the outside of your property to our fibre equipment, the optical network terminal, inside your property.
Our fibre equipment we install inside your property is called an optical network terminal. Your broadband provider's modem connects to the optical network terminal to provide your new fibre broadband service.
The internal cable connects the fibre from the external termination point outside to the optical network terminal inside.
If you have wired your house for fibre this will be inside the walls. In existing homes this may run underneath the house or can be mounted at along the top or bottom of an internal wall.
Optical network terminal
The optical network terminal is our equipment which terminates the fibre inside your property. It is a small plastic box with lights.
The location of the terminal depends on what kind of wiring your property has and where you want your modem located. In existing homes many people are choosing to locate it behind the television.
The terminal must be located next to power plugs - it does need a power source to operate. The modem also needs to be plugged in, along with whatever electrical devices you are using. We do not recommend the use of power boards and you may need to contact an electrician to install additional power plugs at your own cost.
In new homes built with structured cabling, the terminal should sit within the home distributor cabinet. This is likely to be located in the garage or under the stairs.
Your broadband provider will supply you with a modem to make their service work, and to provide a WiFi service. This modem is plugged into the terminal connecting your home or business to ultra-fast broadband.
We provide the optical network terminal and retain ownership of it. It should be left at the property if you move out.
Choose the location of the terminal carefully: We do have to attach the terminal to your wall. If you choose to move it at a later date you may be charged, and any repairs to the wall will be at your cost. We can only move the terminal if we can install the fibre cable to the new location and there are power plugs close by.
" Discussing the installation process, including where the optical network terminal will be installed inside your property is part of the Agree process. You will need to be present while our technician installs the cable, the optical network terminal and the modem. You should allow four hours for this. "
What happens to your copper line when fibre is installed?
As we are rolling out our new UFB fibre network around the country we are not removing our copper network, this includes the copper line going into your house. You, as a consumer, will continue to have a choice to upgrade to the UFB fibre network or remain on the existing copper-based service.
When you have ordered a UFB-based service from your telecommunications service provider we send our technicians to your house to install fibre. They will do a walk-through of the installation process with you and get your okay as to where we attach our equipment and how we get the fibre from the street into your house.
We do whatever possible to retain the copper line into your house but there may be some instances where we have to do a bit more work:
Where we are installing fibre aerially across existing poles
There are often Resource Management restrictions on aerial cables and we are not permitted to run an additonal cable from the street into your house.
Where we are delivering UFB to your house overhead via poles we may have to remove the existing copper wire but we will replace with a new hybrid cable which incorporates the new fibre connection and a copper cable as well.
Where there is an existing duct carrying the copper line to your house
If you already have a duct carrying to copper cable to your house our first choice is to deliver the fibre using the same duct. If there isn't room in the duct for both the fibre and the copper cable we may replace the existing copper cable with the new hybrid cable incorporating both fibre and copper.
We estimate that around 30% of existing ducts will be unsuitable to hold both copper and fibre due to range of things such as size, damage and tights bends. If we can't "blow" the fibre through the existing duct we may have trench to your house and lay a new duct for the fibre. The copper will be disconnected but retained in the existing duct.
If you want to keep the copper line or reinstate at a later date?
Contact your telecommunications service provider and request a copper-based service. We can reconnect the copper cable.
If we have had to remove the copper cable for any reason you can contact your telecommunications service provider and request a new copper cable. The exception to this is in newer subdivisions where we have only laid a fibre-based network. There is no option to connect via copper as the network in the road will not support it.