Our service partners

We have over 2,000 skilled service technicians on the road in 1,700 vans making over one million visits to Kiwi homes and businesses each year.

Our team of people throughout the country have an unparalleled knowledge of the network and are passionate about making sure it performs to world-class standards. Our field services team are busy working to build, maintain and repair New Zealand's largest phone and broadband network each day.

You’ll see us out and about – an especially welcome sight during extreme weather events when we work with local communities to keep the lines of communication open. We're well known for going the extra mile to resolve issues affecting services.

None of this would be possible without our service partners, Downer EDI Engineering, Transfield Services and Visionstream, who manage our field service technicians who work on our behalf to deliver excellent service throughout the country.

Our newest service partner, Universal Communications Group (UCG), is a specialist multi-dwelling unit design and construction provider with experience in delivering high volume telecommunications deployments across a variety of technologies. UCG is focusing on installing fibre into apartments and office blocks in Auckland and Wellington.

We work with Electronet on the West Coast to deliver UFB and repairs and maintenance to our network.